At a Glance
- Tasks: Lead and deliver the trading and content strategy across ME+EM's digital platforms.
- Company: Join one of the UK's fastest-growing luxury fashion brands.
- Benefits: 33 days annual leave, generous discounts, and a fun work culture.
- Other info: Inclusive workplace that values diversity and offers excellent career growth.
- Why this job: Make a real impact in a dynamic, fast-paced environment with creative freedom.
- Qualifications: Proven experience in digital trading or eCommerce within a premium brand.
The predicted salary is between 60000 - 80000 £ per year.
Reporting to: Growth Director
Location: Head Office, White City Place, West London
Contract Type: 9 month Maternity Cover - Full time, 37.5 hours per week
About Us:
ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.
At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.
Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the Role
We are looking for a commercially driven and strategic Head of Commerce to lead and deliver the trading and content strategy across ME+EM's digital platforms. This role is responsible for maximising global sales growth by driving customer engagement, conversion and productivity across all online touchpoints. Sitting at the intersection of trading, content, analytics and customer experience, you will translate insight into commercially impactful digital execution.
Responsibilities
- Content & Creative Customer Engagement Strategy
- Own the website content strategy, ensuring creative consistency and brand aesthetic across all digital experiences
- Translate consumer insight and market trends into compelling, regionally relevant online journeys
- Partner with the Digital Platform team to build and execute a roadmap of initiatives that drive key KPIs
- Embed first-party data and A/B testing into all content and creative decisions to drive continuous optimisation
- Build strong cross-functional relationships to unlock and maximise commercial opportunities
- Leverage AI tools to drive operational efficiencies and enhance performance
- Yield & Revenue Management
- Maximise online sales yield by optimising product visibility and performance across all digital touchpoints
- Develop and execute scalable on-site visual merchandising strategies tailored by market and customer segment
- Build and manage forecasting models aligned to merchandising budgets, identifying risks and opportunities
- Optimise delivery and payment propositions to improve conversion and customer experience
- Collaborate with Performance Marketing and CRM to drive efficiency across acquisition and retention
- Leverage SEO as a key traffic and revenue channel, connecting content, merchandising and growth strategies
- Lead localised trading strategies across international markets, including VM, content, photography and marketing channels
- Build reporting frameworks that clearly articulate product and marketing performance by market
- Digital Analytics & Measurement
- Develop a best-in-class digital analytics programme in partnership with the analytics team
- Ensure the website data layer supports accurate tagging, tracking and reporting
- Deliver weekly trading updates combining qualitative and quantitative insights
- Democratise analytics through dashboards and visualisation tools to support decision-making across the business
- Use analytics to optimise product storytelling across PLP and PDP, driving engagement, conversion and AOV
- Lead and embed a robust A/B testing programme across digital trade and content
- Team Leadership
- Lead, coach and develop a high-performing team, with clear development plans and progression pathways
- Structure the team to balance operational excellence with strategic trading focus
- Build a culture of accountability, collaboration and continuous improvement
Skills
- Proven experience leading digital trading, eCommerce or content functions within a premium or high-growth brand
- Strong commercial mindset with a deep understanding of digital KPIs and customer behaviour
- Highly data-driven, with experience using analytics to inform strategy and decision-making
- Ability to influence and collaborate with senior stakeholders across multiple functions
- Comfortable operating in a fast-paced, scaling environment
- Passionate about delivering best-in-class digital customer experiences
Employee Benefits:
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday.
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
Head of Commerce in London employer: ME+EM Ltd
At ME+EM, we pride ourselves on being a dynamic and inclusive employer, offering a vibrant work culture that fosters creativity and collaboration. Located in the heart of West London, our team enjoys generous benefits such as 33 days of annual leave, a supportive environment for personal growth, and exciting social events that make every day rewarding. Join us to be part of a passionate group dedicated to driving innovation in the luxury fashion industry while enjoying a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commerce in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand ME+EM's values and how they align with your own. This will help you showcase why you're the perfect fit for the Head of Commerce role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience and skills can drive sales growth and enhance customer engagement. Tailor your responses to highlight your commercial mindset and data-driven approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the ME+EM team and contributing to our exciting journey.
We think you need these skills to ace Head of Commerce in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and contributing to ME+EM's growth.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with what we're looking for in the Head of Commerce role!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ME+EM Ltd
✨Know Your Numbers
As the Head of Commerce, you'll need to demonstrate a strong grasp of digital KPIs and customer behaviour. Brush up on your analytics skills and be ready to discuss how you've used data to drive sales growth in previous roles.
✨Showcase Your Creativity
This role requires a keen eye for content and creative strategies. Prepare examples of how you've successfully translated consumer insights into engaging online experiences, and be ready to share your vision for ME+EM's digital content.
✨Understand the Brand
Familiarise yourself with ME+EM's brand aesthetic and values. Be prepared to discuss how you can maintain creative consistency across digital platforms while driving customer engagement and conversion.
✨Build Relationships
Collaboration is key in this role. Think about how you've built strong cross-functional relationships in the past and be ready to share specific examples of how these partnerships have led to commercial success.
