At a Glance
- Tasks: Lead a dynamic team and deliver exceptional customer experiences in a luxury retail environment.
- Company: Join ME+EM, a fast-growing luxury fashion brand with a vibrant culture.
- Benefits: Enjoy 33 days off, generous discounts, and a fun work atmosphere with social events.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be part of a passionate team that values creativity and personal growth.
- Qualifications: Experience in retail management and a flair for visual merchandising.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to: Store Manager
Location: Battersea, London
Contract Type: Full time, 37.5 hours per week
About Us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded.
About the Role: The ME+EM Assistant Store Manager is dedicated to customer service, team morale and driving results, who is responsible for overseeing the store and team in the manager's absence. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omni-channel business while representing the brand ethos.
Responsibilities:
- People Management
- Act as the person in charge in the absence of the Manager.
- The second point of call for all people related issues within your store.
- Carry out daily training and coaching with the team by leading by example on the shop floor.
- Assist with managing staff admin including hours worked against what is recorded in Humanity.
- Arrange cover in the absence of the manager.
- Ensure breaks are taken whilst being the manager in charge.
- Keep up to date with company policies within the handbook and ensure the team are complying.
- Assist with identifying training needs and arrange sessions with the Compliance manager to fill the gaps.
- Understand the store target and relay this to the team.
- Encourage dress code compliance following the policy.
- Attend meetings in the absence of the manager.
- Customer
- Provide the best most luxurious customer experience to all who visit the store.
- Be confident in building organic and long-lasting relationships with customers.
- Aware of the importance of CRM.
- Carry out personal styling sessions with confidence.
- Promote where possible the omni channel experience.
- Product
- Have a high level of product knowledge, attend regular product review meetings and relay new information to the team.
- Ensure the store display represents the design intent for each garment.
- Ensure the protection and use of stock is in the best interests of the business and report any inaccuracies to the Store Manager.
- Assist with the store recall process.
- System
- Understand the Elucid back office and be a super user for back-office processes.
- Work alongside the Customer Care team and other operational functions to ensure policies are aligned to ensure the best customer experience is achieved.
About You:
- Experience in people management in a high volume, fast paced environment (2 years preferred).
- Commercial understanding of modern luxury.
- Confident in Visual Merchandising.
- Highly organised and a proactive leader.
- Coach, detail oriented and enthusiastic.
- Able to provide examples of exceptional results in Retail.
- An enthusiasm for store management and Brand leadership.
- Team player, communication skills, positive attitude, proactive, can-do mindset.
- Able to provide examples of leading by example, developing others and contributing to the success of the company.
Employee Benefits:
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays).
- A day off to celebrate your birthday.
- Pension Scheme.
- Group Life Insurance.
- Employee Assistance Programme (EAP).
- Length of Service Award.
- Refer a Friend Scheme.
- Staff uniform for retail employees.
- Generous Staff and Friends and Family Discount.
- Annual Volunteer Day.
- Cycle to Work Scheme.
- Tech Scheme.
- Eye Care Vouchers.
- Real Living Wage Employer.
- Employee led committees.
- Social events and biannual parties.
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
Assistant Store Manager in London employer: ME+EM Ltd
At ME+EM, we pride ourselves on being an entrepreneurial and creative luxury fashion brand that values hard work and enthusiasm. Our supportive and fun work culture, combined with opportunities for personal and professional growth, makes us an excellent employer for those looking to thrive in a fast-paced environment. Located in the vibrant White City Place, our team enjoys a dynamic atmosphere where every contribution is recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into ME+EM's history, values, and latest collections. This shows you're genuinely interested and ready to represent the brand ethos.
✨Tip Number 2
Practice your people skills! As an Assistant Store Manager, you'll be all about team morale and customer service. Role-play scenarios with friends or family to boost your confidence in handling various situations.
✨Tip Number 3
Show off your leadership style! Think of examples where you've led a team or resolved conflicts. Be ready to share how you can motivate and inspire your future colleagues at ME+EM.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and understand the omni-channel experience we value at ME+EM.
We think you need these skills to ace Assistant Store Manager in London
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for luxury fashion shine through! We want to see how you connect with our brand and what makes you excited about the role of Assistant Store Manager.
Highlight Your People Skills:Since this role is all about team management and customer service, make sure to share examples of how you've successfully led a team or built relationships with customers. We love seeing those real-life stories!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you the perfect fit for our fast-paced environment at ME+EM.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ME+EM Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into ME+EM's brand ethos and product range. Familiarise yourself with their latest collections and understand what sets them apart in the luxury fashion market. This knowledge will help you demonstrate your passion for the brand and how you can contribute to its success.
✨Showcase Your People Skills
As an Assistant Store Manager, you'll be a key player in people management. Prepare examples of how you've successfully led teams in fast-paced environments. Think about times when you've resolved conflicts or motivated your team, as these stories will highlight your leadership abilities.
✨Emphasise Customer Experience
ME+EM prides itself on providing a luxurious customer experience. Be ready to discuss your approach to building relationships with customers and how you would enhance their shopping experience. Share specific examples of how you've gone above and beyond for customers in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think about potential situations you might face as an Assistant Store Manager and how you would address them. This will show your proactive mindset and readiness to take on the role.
