Retail Training Manager in Crawley

Reporting to: Retail Director

Location: Head Office, White City Place, West London

Contract Type: Full time, 37.5 hours per week

About Us:

ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About the Role:

As Retail Training Manager at ME+EM, you will lead the design and delivery of a best-in-class learning and development strategy across our UK and US retail stores. Reporting to the Retail & Customer Experience Director, you’ll play a pivotal role in shaping how our teams learn, grow and perform – ensuring every store delivers an exceptional ME+EM experience. This is a highly influential role focused on building capability, confidence and future leaders. You’ll create inspiring training programmes that support career progression, strengthen commercial performance and embed our service standards at every level of the business. You’ll thrive in this role if you’re passionate about retail, people development and luxury customer experience. With a background in fast-paced, client-centric environments, you bring the confidence to coach, influence and challenge teams positively. You’re creative, solutions-led and driven by excellence – and you’ll champion ME+EM’s values through everything you do.

Responsibilities:

• Develop and implement a learning & development strategy aligned with retail operational goals.
• Create tailored learning solutions for store teams, covering product knowledge, service excellence and commercial awareness.
• Design and deliver leadership development programmes for store management and high-potential talent.
• Support internal career progression through training pathways and succession planning in partnership with Retail Area Managers and the Retail People Manager.
• Collaborate closely with Retail Operations and the People Team to ensure consistent learning experiences across all locations.
• Lead the creation of a Customer Playbook to define and embed the expected customer experience across teams.
• Evaluate the impact of training programmes using KPIs and employee feedback to drive continuous improvement.
• Champion inclusivity, equity and accessibility in all learning initiatives.
• Manage third-party learning providers and digital learning platforms.
• Enhance and deliver the retail onboarding and induction experience.
• Organise and support workshops, meetings and panel discussions, including venue logistics, communications and materials.
• Create and maintain a comprehensive training manual and resources for ‘train the trainer’ sessions.
• Provide full administrative and logistical support for training programmes, including scheduling, attendance tracking, feedback collection and record keeping.
• Be present during training sessions to support activities and workshops on the ground.

Skills:

• Proven experience in Learning & Development within a retail environment.
• Confident delivering engaging training to both small and large groups.
• Passionate about developing people at all levels.
• Strong communicator who builds trust and credibility with retail teams.
• Solution-focused with a creative, adaptable approach.
• Resilient and comfortable working in a fast-paced, evolving retail environment.
• A role model for inclusive leadership and equity.
• Strong organisational and administrative skills.
• Data-driven approach to evaluating learning effectiveness.
• Knowledge of digital learning platforms and training tools.
• An L&D qualification is desirable but not essential.

Employee Benefits:

• 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
• A day off to celebrate your birthday.
• Pension Scheme
• Group Life Insurance
• Employee Assistance Programme (EAP)
• Length of Service Award
• Refer a Friend Scheme
• Staff uniform for retail employees
• Generous Staff and Friends and Family Discount
• Annual Volunteer Day
• Cycle to Work Scheme
• Tech Scheme
• Eye Care Vouchers
• Real Living Wage Employer
• Employee led committees
• Social events and biannual parties
• Enhanced maternity and paternity package after 2 years of service.

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.