Collections Advisor - Part Time

Job Role: Style Advisor Reporting to: Store Manager Contract type: Full Time, 37.ME+EM is one of the UK’s fastest-growing luxury fashion brands. As a direct-to-consumer business we operate in a truly omnichannel way, with an extremely successful online store, monthly mailings and stores in London, Edinburgh and concessions in Harrods and Selfridges. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. ME+EM are looking for full time Style Advisors to join our retail team in our Marylebone and Kings Road London Stores. 5 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. Have a genuine passion for fashion and providing outstanding customer service Ensure you represent the brand at all times by following the company dress code. Continually improve product knowledge and research products online. Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online. Be confident in building organic and long-lasting relationships with customers. Confident with styling, outfit building and recommendations. Escalate customer complaints to the management team. Process transactions, refunds and telephone orders confidentially. Understanding the importance of data collection and ensuring GDPR is adhered to. High level of telephone etiquette. 33 days annual leave for full time employees (25 days holiday + 8 bank holidays) ~ Pension Scheme ~ Group Life Insurance ~ Employee Assistance Programme (EAP) ~ Length of Service Award ~ Refer a Friend Scheme ~ Generous Staff and Friends and Family Discount ~ Cycle to Work Scheme ~ Tech Scheme ~ Eye Care Vouchers ~ Social events and biannual parties ~ ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.