At a Glance
- Tasks: Lead the team and ensure a luxurious customer experience in our Bath store.
- Company: Join ME+EM, a fast-growing luxury fashion brand with a creative culture.
- Benefits: Enjoy 33 days off, generous discounts, and a supportive work environment.
- Other info: Diversity is celebrated here; we encourage all backgrounds to apply!
- Why this job: Be part of a passionate team and make a real impact in retail.
- Qualifications: Experience in people management and a flair for visual merchandising.
The predicted salary is between 28800 - 43200 € per year.
Job Title: Assistant Store Manager
Location: Bath, BA1 1DN
Contract: Full time, 37.5 hours per week
About Us ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.
About The Role The ME+EM Assistant Store Manager is dedicated to customer service, team morale and driving results, and is responsible for overseeing the store and team in the manager’s absence. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omni‑channel business while representing the brand ethos.
Responsibilities
- People Management
- Act as the person in charge in the absence of the Manager.
- The second point of call for all people related issues within your store. You are not expected to solve big issues but support and listen to your team. If not confidential, the information should be shared with the Store Manager.
- Carry out daily training and coaching with the team by leading by example on the shop floor.
- Assist with managing staff admin including hours worked against what is recorded in Humanity.
- Arrange cover in the absence of the manager.
- Ensure breaks are taken whilst being the manager in charge.
- Keep up to date with company policies within the handbook and ensure the team are complying.
- Assist with identifying training needs and arrange sessions with the Compliance manager to fill the gaps.
- Understand the store target and relay this to the team.
- Encourage dress code compliance following the policy.
- Attend meetings in the absence of the manager.
- Customer
- Provide the best most luxurious customer experience to all who visit the store.
- Be confident in building organic and long‑lasting relationships with customers.
- Aware of the importance of CRM.
- Carry out personal styling sessions with confidence.
- Promote where possible the omni‑channel experience.
- Product
- Have a high level of product knowledge, attend regular product review meetings and relay new information to the team.
- Ensure the store display represents the design intent for each garment.
- Ensure the protection and use of stock is in the best interests of the business and report any inaccuracies to the Store Manager.
- Assist with the store recall process.
- System
- Understand the Elucid back office and be a super user for back‑office processes.
- Work alongside the Customer Care team and other operational functions to ensure policies are aligned to ensure the best customer experience is achieved.
Qualifications
- Experience in people management in a high volume, fast paced environment (2 years preferred)
- Commercial understanding of modern luxury
- Confident in Visual Merchandising
- Highly organised and a proactive leader
- Coach, detail oriented and enthusiastic
- Able to provide examples of exceptional results in Retail
- An enthusiasm for store management and Brand leadership
- Team player, communication skills, positive attitude, proactive, can‑do mindset
- Able to provide examples of leading by example, developing others and contributing to the success of the company
Employee Benefits
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday.
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please email should you require any adjustments needed to take part in this recruitment process.
Assistant Store Manager - Bath employer: ME+EM Ltd
At ME+EM, we pride ourselves on being a dynamic and inclusive employer that values creativity and passion. Our Bath location offers a supportive work culture where every team member is encouraged to contribute to our success, with ample opportunities for personal and professional growth. With generous benefits such as 33 days of annual leave, a day off for your birthday, and a commitment to diversity, ME+EM is an exceptional place to build a rewarding career in luxury fashion.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - Bath
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into ME+EM's ethos and product range. This will not only impress but also help you connect with the team and customers.
✨Tip Number 2
Show off your people skills! As an Assistant Store Manager, you'll be leading a team. Share examples of how you've motivated others or resolved conflicts in past roles during your chat.
✨Tip Number 3
Be ready to discuss customer service! Think of times when you went above and beyond for a customer. ME+EM values luxury experiences, so highlight your ability to create memorable moments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the ME+EM family right from the start!
We think you need these skills to ace Assistant Store Manager - Bath
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We love candidates who are genuinely excited about joining our team and contributing to the ME+EM vision.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail and people management. We want to see how your skills align with what we’re looking for in an Assistant Store Manager.
Be Specific:Use specific examples from your past experiences to demonstrate your achievements and how you’ve contributed to team success. We appreciate candidates who can back up their claims with real-life stories!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ME+EM Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into ME+EM's brand ethos and product range. Familiarise yourself with their latest collections and understand what sets them apart in the luxury fashion market. This will not only show your enthusiasm but also help you connect your experience to their vision.
✨Showcase Your People Skills
As an Assistant Store Manager, you'll be leading a team. Prepare examples of how you've successfully managed people in previous roles. Think about times when you resolved conflicts, motivated your team, or provided exceptional training. This will demonstrate your capability to support and uplift your colleagues.
✨Emphasise Customer Experience
ME+EM values luxurious customer service, so be ready to discuss how you've created memorable experiences for customers in the past. Share specific stories where you went above and beyond to meet customer needs, and highlight your understanding of CRM and personal styling.
✨Be Ready to Discuss Visual Merchandising
Since visual merchandising is key in retail, prepare to talk about your experience in this area. Bring examples of displays you've created or improved, and explain how they contributed to sales or enhanced the customer experience. This will show your commercial understanding and creativity.
