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- Tasks: Supervise the General Office team and manage daily operations with a focus on cash handling.
- Company: Join Medway NHS Foundation Trust, a dynamic healthcare provider committed to excellence and patient care.
- Benefits: Enjoy flexible working options and a range of supplemental benefits tailored to your needs.
- Why this job: Be part of a supportive culture that values boldness, inclusivity, and teamwork in healthcare.
- Qualifications: No specific qualifications required; just bring your ambition and a passion for helping others.
- Other info: Opportunity to grow your career in a vibrant environment with a focus on operational excellence.
The predicted salary is between 23400 - 25800 £ per year.
As General Office Supervisor you will support the Senior Financial Accountant in managing the day to day running of the Trust General Office including supervision of a small team. This will involve dealing with all types of income received by the Trust, management of petty cash, dealing directly with patients and staff and ensuring there are adequate and effective controls in place to safeguard Trust cash assets.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
Working for our organisation
Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy – Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B – Bold
E – Every person counts
S – Sharing and open
T – Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust., Supervising the General Office Cashier and General Office Administrator and supporting them to perform their duties in accordance with Standing Operating Procedures.
Ensuring the General Office team is up to date with all statutory and mandatory training.
Opening and closing of the General Office daily and managing the functions of the office with limited interaction from the wider Finance team.
Ensuring staffing levels are above the minimum required level to safeguard the staff and procedures of the team at all times.
Providing support and point of escalation for issues that may arise from staff and patients attending the General Office window.
Ensuring that all cash, cheque, credit/debit card and direct income received is receipted, appropriately stored and regularly banked.
· Ensuring that adequate cash controls are in place and adhered to at all times.
Ensuring that all Trust income is accurately recorded in the Trust financial ledgers on a timely basis.
Supporting the management and control of the main petty cash float ensuring controls are followed to prevent loss, theft and fraud.
Ensuring regular audit checks are performed on all petty cash floats.
Responsible for the processing of patient travel claims in accordance with Department of Health guidelines. This includes ensuring the patient qualifies for reimbursement, that adequate paperwork is presented by the patient and duplicate payments are not made.
Ensuring that ICR (Injury Cost Recovery) claims are submitted in a timely manner.
Ensuring there are adequate checks and controls in place to safeguard patients valuables deposited in the General Office.
Division: Corporate
Care Group: Finance
Band: 4
Salary: £27,485 – £30,162 per annum/pa pro rata
Interview Date: 27th August 2025
The post holder is responsible for the day to day running of the Trust General Office and to ensure that all cash and administration duties are carried out in accordance with Trust Standing Financial Instructions.
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General Office Supervisor employer: Medway NHS Foundation Trust
Contact Detail:
Medway NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Office Supervisor
✨Tip Number 1
Familiarise yourself with the Trust's values: Bold, Every Person Counts, Sharing and Open, and Together. Make sure to weave these values into your conversations during the interview, demonstrating how you embody them in your work ethic.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully supervised teams in the past. Highlight specific situations where you managed conflicts or improved team performance, as this will resonate well with the role's requirements.
✨Tip Number 3
Research the Patient First strategy and understand its implications for the General Office Supervisor role. Be ready to discuss how you can contribute to this initiative and improve operational excellence within the team.
✨Tip Number 4
Prepare to discuss your experience with financial controls and cash management. Be specific about the systems you've used and how you've ensured compliance with financial procedures, as this is crucial for safeguarding the Trust's assets.
We think you need these skills to ace General Office Supervisor
Some tips for your application 🫡
Understand the Values: Before you start writing your application, take some time to understand the Trust's values: Bold, Every Person Counts, Sharing and Open, and Together. Make sure to reflect these values in your application, demonstrating how you embody them in your work.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the responsibilities of the General Office Supervisor role. Emphasise your supervisory skills, financial management experience, and any previous roles that involved dealing with cash handling or patient interactions.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also explains why you are passionate about working for the Trust. Use specific examples from your past experiences to illustrate how you can contribute to their mission of providing excellent care.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the role of General Office Supervisor.
How to prepare for a job interview at Medway NHS Foundation Trust
✨Understand the Trust's Values
Make sure you are familiar with the Trust's values: Bold, Every Person Counts, Sharing and Open, and Together. Reflecting these values in your responses during the interview will demonstrate that you align with the organisation's culture.
✨Showcase Your Supervisory Skills
As a General Office Supervisor, you'll be managing a small team. Be prepared to discuss your previous experience in supervising staff, how you motivate your team, and how you handle conflicts or challenges within a team setting.
✨Highlight Your Financial Acumen
Since the role involves managing cash and financial records, be ready to talk about your experience with financial management, petty cash handling, and ensuring compliance with financial procedures. Specific examples will help illustrate your competence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you had to deal with difficult patients or staff issues, and how you resolved them while maintaining professionalism.
