At a Glance
- Tasks: Be the friendly voice helping customers with their queries via phone, email, and face-to-face.
- Company: Join mhs homes, a purpose-driven team focused on people and communities.
- Benefits: Enjoy competitive pay, bonuses, 28 days holiday, and flexible employee benefits.
- Other info: Join a diverse team with great career growth opportunities and regular social events.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Join #teammhs as a Customer Service Advisor. At mhs homes, we are looking for three dedicated Customer Service Advisors: 1 x permanent role, 2 x fixed term contracts (6 months and 12 months).
You will be the welcoming first point of contact for our customers—by phone, email, face-to-face and online. With your experience and empathy, you’ll help resolve a wide range of queries from repairs and rent payments to tenancy questions and moving home. You’ll be a champion for great service, listening closely, responding with care and working with colleagues to get things right first time. Every customer interaction is a chance to build trust, demonstrate our values, and improve how we serve our communities.
What You’ll Be Doing:
- Handling high volumes of contact centre calls and digital enquiries
- Resolving most issues at first point of contact with professionalism and empathy
- Supporting customers with repairs, payments, tenancy advice and more
- Sharing feedback and helping to improve services
- Encouraging use of self-service and digital tools
- Recording all customer interactions clearly and respectfully
What You’ll Bring:
- Experience in a contact centre or customer-facing role
- Strong listening and communication skills
- Confidence with Microsoft Office and business systems
- Patience, resilience and sensitivity to diverse customer needs
- A commitment to continuous learning and improvement
It’s desirable (but not essential) if you’ve used CRM software or worked in social housing before.
Why mhs?
We’re more than housing—we’re a purpose-driven team focused on people and communities. You’ll join a supportive environment where your voice matters and your development is taken seriously.
We Offer:
- A performance based annual bonus + pension contributions matched up to 6%
- 28 days holiday + bank holidays and the option to buy/sell holiday
- Training & Development and opportunities for continuing professional development including regular tool box talks
- A great team of colleagues to work with
- Regular social and charitable events and a range of wellbeing activities
- Enhanced family leave policies
- A really competitive package of flexible employee benefits including a cycle to work scheme
- Free parking and disabled parking
- Access to two holiday homes in Norfolk and Dorset
At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.
Instructions for potential applicants:
Please note we are using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you’re shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience.
Customer Service Advisor in Chatham employer: Medway Housing Society
At mhs homes, we pride ourselves on being a purpose-driven team that prioritises people and communities. As a Customer Service Advisor, you'll thrive in a supportive environment that values your voice and offers extensive training and development opportunities, alongside a competitive benefits package including flexible working options and access to holiday homes. Join us to make a meaningful impact while enjoying a culture of equality, diversity, and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Chatham
✨Tip Number 1
Get to know mhs homes! Research their values and mission so you can show how you align with their focus on community and customer service. This will help you stand out in interviews.
✨Tip Number 2
Practice your listening skills! As a Customer Service Advisor, you'll need to demonstrate empathy and understanding. Role-play common customer scenarios with friends or family to sharpen your responses.
✨Tip Number 3
Don’t just apply—engage! Reach out to current employees on LinkedIn to learn about their experiences. This can give you insider tips and show your genuine interest in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to embrace digital tools, which is key for this role.
We think you need these skills to ace Customer Service Advisor in Chatham
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've handled queries and resolved issues in the past, so share specific examples that showcase your skills!
Be Personable and Empathetic:Remember, you're applying for a role where empathy is key! Use your application to convey your understanding of diverse customer needs and how you approach each interaction with care and professionalism.
Tailor Your Application:Take a good look at the job description and tailor your application accordingly. We love it when candidates align their experiences with what we're looking for, so don’t hesitate to draw connections between your background and the role!
Apply Through Our Website:We encourage you to apply through our website for a smooth process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining #teammhs!
How to prepare for a job interview at Medway Housing Society
✨Know the Company Inside Out
Before your interview, take some time to research mhs homes. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of #teammhs.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues with empathy and professionalism, as these are key traits for a Customer Service Advisor.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and are ready to engage with customers in the same way.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle various customer interactions. Prepare by thinking through common situations you might face in a contact centre role and how you would approach them with patience and sensitivity.
