At a Glance
- Tasks: Provide essential business support to adult social care teams and ensure smooth operations.
- Company: Join Medway Council, a supportive organisation focused on community welfare.
- Benefits: Enjoy generous leave, pension schemes, training opportunities, and flexible working.
- Other info: Career progression frameworks available to help you grow and succeed.
- Why this job: Make a real difference in adult services while developing your career.
- Qualifications: 5 GCSEs including English and Maths; admin support experience required.
The predicted salary is between 25925 - 31687 £ per year.
You will provide effective and coordinated business support to a variety of adult social care teams.
Your role will be key in ensuring the smooth day-to-day operation of Adult Services, with a proactive approach to supporting service delivery.
Duties will be on a rota basis and will include minute taking, mailbox management, dealing with telephone enquiries and general administration tasks.
What You'll Bring, Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council.
These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly.
This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C.
There will be further opportunity once in post to progress from level A to B, and B to C.
The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.
Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.
Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.
Level A The Adults Business Support Team are seeking 2 x Business Support Officers to join the team at level A.
This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation.
All elements of level A listed within the person specification are essential.
Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.
- Important Information
- Applicants must be able to demonstrate all criteria which are essential for appointment to the role.
Minimum of 5 GCSEs (grades 4-9), including English and Maths, or equivalent.
Experience: Proven experience in providing administrative support to a team.
Ability to perform routine data entry tasks with accuracy and attention to detail.
- Skills: Strong proficiency in Microsoft Word, Excel, Outlook, and Teams, coupled with excellent organisational and planning skills that enable you to prioritise tasks and manage competing deadlines effectively.
Your confident, empathetic and professional approach ensures a welcoming environment for staff, stakeholders, and the public, supported by a clear and courteous telephone manner.
You demonstrate the ability to work independently while following established procedures, exercising initiative to resolve routine issues and escalating complex matters appropriately.
With meticulous attention to detail, you accurately input and proofread data while maintaining confidentiality and security.
Additionally, you are adaptable and willing to travel as required, bringing strong time management skills to consistently meet deadlines.
- Knowledge: a sound understanding of relevant policies and procedures applicable to the role and service area, ensuring compliance and consistency in service delivery.
You possess a solid working knowledge of the General Data Protection Regulation (GDPR) and its significance in handling personal data and information sharing, always maintaining confidentiality and security.
Additionally, you show awareness of equality, diversity, and inclusion principles, understanding their importance in delivering fair, accessible, and inclusive services to all stakeholders.
The successful post holder will be subject to an Standard DBS check.
- Information: Please visit for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.
- Shortlisting: 01/09/2026 Interviews: w/c 07/09/2026
In return we will offer you
- Generous annual leave entitlement
- Generous local government pension scheme package
- Access to wider training and development qualifications
- Flexible working scheme
- Travel plan discounts
- Access to CAREFIRST advice & counselling service
- Employee discount scheme for national and local retailers
- #J-18808-Ljbffr
Business Support Officers in Portsmouth employer: Medway Council
Join our dedicated Children in Care Team in Medway, where we prioritise the well-being of children and families. As an employer, we offer competitive salaries, generous annual leave, and a supportive work culture that fosters professional growth through ongoing training and development. With hybrid working options and a strong commitment to employee welfare, we ensure that you can thrive both personally and professionally while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officers in Portsmouth
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Medway Council!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Medway Council.
We think you need these skills to ace Business Support Officers in Portsmouth
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Medway Council. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Medway Council and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Medway Council. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Medway Council's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Medway Council
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Medway Council.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Medway Council will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Medway Council and how you would contribute to adapting HR strategies.
