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- Tasks: Lead ICT admin operations and mentor colleagues in a dynamic environment.
- Company: Medway Council, a forward-thinking organisation focused on innovation and sustainability.
- Benefits: Generous leave, pension scheme, flexible working, and professional development opportunities.
- Other info: Join a diverse team committed to inclusion and continuous improvement.
- Why this job: Make a real impact in ICT support while shaping the future of services for thousands.
- Qualifications: A-levels or NVQ Level 3; financial qualifications are a plus.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Overview
Are you a proactive, detail-driven professional ready to lead and innovate in ICT business support? Medway Council is seeking a Lead Business Support Officer to champion administrative excellence, financial integrity, and customer-focused service delivery across our ICT division.
This is a unique opportunity to take ownership of critical ICT functions, mentor colleagues, and contribute to the smooth running of services that impact thousands of users across the council.
What You’ll Be Doing
- Lead ICT Admin Operations: Be the go-to expert for all administrative and financial processes, including income generation, expenditure tracking, and SLA management.
- Procurement Leadership: Manage procurement of all ICT hardware, software, and supplies—liaising with suppliers, raising orders, and verifying invoices up to £100,000.
- Mentor & Train: Support and guide the Associate Business Support Officer, ensuring consistency and quality in procurement and admin procedures.
- Service Desk Support: Contribute to a high-performing, customer-focused ICT Service Desk—handling calls, logging issues, and updating knowledge articles.
- Financial Oversight: Maintain order logs, reconcile payments, manage mobile phone contracts, and monitor software licenses.
- Security & Compliance: Promote data protection, cyber security awareness, and ensure compliance with industry standards.
- Stakeholder Engagement: Collaborate with internal and external stakeholders, embodying the Council’s values and commitment to service excellence.
What You’ll Bring
- Qualifications: A-levels or NVQ Level 3 (English and Maths); financial specialist qualifications are a plus.
- Experience: Strong background in ICT admin, service desk systems, and financial processes (including Integra and SLA management).
- Skills: Excellent communication, organisation, and customer service skills. A self-starter with initiative and a drive for continuous improvement.
- Knowledge: Solid understanding of ICT terminology, financial management, ITIL principles, and cyber security best practices.
Why Medway Council?
We’re a forward-thinking organisation committed to innovation, inclusion, and sustainability. You’ll be part of a supportive team that values your expertise and encourages growth. With flexible hybrid working, a strong focus on professional development, and a mission to become carbon neutral by 2050, Medway Council offers more than just a job—it offers a purpose.
Ready to lead with impact and shape the future of ICTsupport? Apply today and be part of a team that’s making a difference.
If you would like to have an informal discussion with the recruiting manager, please e-mail Paul Thompson at paul.thompson@medway.gov.uk
In return we offer you:
- Generous annual leave entitlement
- Generous local government pension scheme package
- Access to wider training and development qualifications
- Flexible working scheme
- Travel plan discounts
- Car Benefit Scheme from Tusker
- Access to CAREFIRST advice & counselling service
- Employee discount scheme for national and local retailers
- The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: https://www.childcarechoices.gov.uk/
Equal Opportunities Commitment Statement
Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction.
For further information please refer to the Medway information pack available as a download or to view online.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
Please visit https://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.
We reserve the right to close this vacancy at any time prior to the closing date.
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Lead Business Support Officer employer: Medway Council
Contact Detail:
Medway Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Business Support Officer
✨Tip Number 1
Get to know the company! Research Medway Council and its ICT division. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the role and might even lead to a referral—always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to ICT admin and financial processes. Think about how your experience aligns with the responsibilities of the Lead Business Support Officer role, and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Lead Business Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in ICT admin and financial processes. We want to see how your skills align with the Lead Business Support Officer role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder engagement, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and consider including examples of how you've effectively communicated in previous roles.
Highlight Your Initiative: We love self-starters! In your application, share instances where you took the initiative to improve processes or solve problems. This will show us that you’re proactive and ready to lead in our ICT division.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts!
How to prepare for a job interview at Medway Council
✨Know Your Stuff
Make sure you brush up on your knowledge of ICT terminology and financial processes. Familiarise yourself with the specific tools mentioned in the job description, like Integra and SLA management, so you can confidently discuss how your experience aligns with the role.
✨Showcase Your Leadership Skills
As a Lead Business Support Officer, you'll be mentoring others. Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to train and support colleagues, as this will demonstrate your readiness for the role.
✨Engage with Stakeholders
Think about your past experiences working with internal and external stakeholders. Be ready to share specific instances where you’ve collaborated effectively, showcasing your communication skills and customer-focused approach that aligns with the council's values.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your genuine interest in the role and the organisation. You might want to ask about their current projects in ICT or how they measure success in the Business Support team.