At a Glance
- Tasks: Manage garage stock, assist with tenancy processes, and provide excellent customer service.
- Company: Join Medway Council's high-performing Landlord Services team.
- Benefits: Competitive salary, career development support, and a collaborative work environment.
- Other info: Opportunities for career progression and supportive team culture.
- Why this job: Make a real difference in the community while developing your skills in housing management.
- Qualifications: Experience in social housing, strong customer service skills, and a driving licence.
The predicted salary is between 30000 - 42000 £ per year.
Medway Council Landlord Services owns and manages around 3000 homes in the Medway area. We aim to provide excellent services to tenants. We are a high performing customer focussed service. Our performance is excellent when compared with other similar housing organisations.
We are currently recruiting for a Tenancy Management Assistant on a permanent contract to work within the busy Tenancy Team. We are looking for an experienced, dynamic, and highly motivated person with housing management experience to join our Tenancy Team and provide excellent customer service.
Main Duties Include:
- Manage the Council's garage stock – including managing the waiting list, allocation, lettings of garage tenancies and inspections of garages.
- Manage the Mutual Exchange process from the application stage to arranging the sign‑up for the Tenancy Management Officer.
- Receive and respond to telephone calls on the Tenant Services duty line, lead on monitoring the generic team inbox and answer general enquiries or signpost emails to the correct sections within the Council.
- Provide admin support to the Tenancy Management Team including bulk emails, mail-outs, and bulk text message campaigns.
- Manage the Tenancy Team’s void process responsibilities daily to keep all information current – assisting the Tenancy Management Officer to ensure vacancies are tenanted quickly to minimise void rent loss. This includes preparing sign‑up documents, updating the Housing Management System after sign‑ups and uploading CORE forms.
- Monitor and maintain the gas no‑access list and complete administrative tasks for the preparation of letters and paperwork for court.
- Assist the Tenancy Management Officer in completing Estate Inspection paperwork and any follow‑up correspondence.
- Maintain good record‑keeping on the Housing Management System and keep the Team’s scanning up to date.
You must be able to demonstrate:
- Experience of working in a social housing management environment, ideally within a local authority setting.
- Great customer service skills.
- A basic knowledge of tenancy management law and good practice.
- A current driving licence and daily access to a vehicle.
- A commitment to teamwork and to delivering excellent customer service.
- Ability to prioritise and manage your own workload and meet competing deadlines.
We are seeking a Tenancy Management Assistant to join the team at level B. This level attracts a salary at the mid‑point of the range. You will have related experience and be able to demonstrate applied and developed knowledge, experience and skills to be effective in this role. All elements of level A and B listed within the person specification are essential.
You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through induction you will be introduced to the Career Progression Framework (CPF), which will help you identify your strengths and development needs.
Important Information:
- Applicants must be able to demonstrate all essential requirements as listed in the job profile.
- Further information relating to the benefits of working for Medway Council is available in the Medway information pack – you can download it or view it online.
- Please be advised that if you are not contacted within 3 weeks of the advert closing date you will not have been shortlisted. All recruitment correspondence, including interview letters and contracts of employment, will usually be sent out via email.
- We reserve the right to close this vacancy at any time prior to the closing date.
Tenancy Management Assistant in Chatham employer: Medway Council
Medway Council is an excellent employer, offering a supportive work culture that prioritises teamwork and exceptional customer service. As a Tenancy Management Assistant, you will benefit from comprehensive training and career progression opportunities within a high-performing team dedicated to serving the community. Located in the vibrant Medway area, you will enjoy a fulfilling role with a focus on making a positive impact in the lives of tenants while being part of a respected local authority.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Management Assistant in Chatham
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Medway Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Medway Council and can help you get your foot in the door for these full-time public sector roles.
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Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Tenancy Management Assistant in Chatham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Medway Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Medway Council
✨Get to Know Public Sector Values
Before your interview with Medway Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Medway Council.
