Family Solutions Practitioner - Single Point of Access in Chatham

Family Solutions Practitioner – Single Point of Access

Join to apply for the Family Solutions Practitioner – Single Point of Access role at Medway Council.

We are recruiting a part‑time Family Solutions Practitioner to join our Single Point of Access Team within our Family Solutions Service (18.5 hours per week). Family Solutions work holistically with families with multiple and complex needs to enable them to see their strengths and build upon these to make positive changes to their lives. The Practitioner in the SPA provides both practical and specialist advice to the family and will undertake an initial contact to assess the level of need with the family, with the support of relevant partner agencies. This is an office‑based role with no face‑to‑face contact with families.

About You

• You will hold a Children, Young People and Families Practitioner Level 4 Apprenticeship
• Be passionate about changing outcomes for children and young people
• Have good communication skills to engage children, young people and their families
• Have the ability to maintain accurate and update records in line with GDPR and legislation for effective case management; be respectful and able to build positive relationships in all aspects of the role
• Have knowledge of safeguarding and relevant legislation
• Experience of working in a multi‑agency environment
• It is preferable that you hold a full driving licence and have access to a vehicle for work purposes

In Return We Offer You

• Generous annual leave entitlement
• Generous local government pension scheme package
• Access to wider training and development qualifications
• Flexible working scheme
• Travel plan discounts
• MedPay opportunity for pay progression
• Access to CAREFIRST advice & counselling service
• Employee discount scheme for national and local retailers
• Information on new government childcare cost support: https://www.childcarechoices.gov.uk/

Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. The salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate; Level B details the developed competencies; Level C requires the highest level of competence and applicants must fully meet all aspects of the job profile. Family Solutions are seeking a Family Solutions Practitioner – SPA to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive performance appraisal and career conversation.

This post is subject to an enhanced children’s DBS.

Our Organisation

Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula. Situated in Kent in the South‑East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London. We provide all local government services for a quarter‑million people, looking after education, environment, social care, housing, planning, business and much more – everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively. Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.

Equal Opportunities Commitment Statement

Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.