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- Tasks: Lead a team to provide essential support in Children's Services and manage key administrative tasks.
- Company: Join Medway Council, a dynamic unitary authority dedicated to community transformation.
- Benefits: Enjoy a competitive salary, hybrid working options, and opportunities for career progression.
- Why this job: Make a real difference in children's lives while developing your leadership skills.
- Qualifications: NVQ3 in Business Administration and experience in team management required.
- Other info: Work in a vibrant area with excellent transport links and green spaces.
The predicted salary is between 28000 - 35000 £ per year.
We are seeking an enthusiastic and motivated Business Support Team Leader within the Children's Services division to provide support to the service. The duties include line management of business support officers, liaising with other team leaders to ensure peaks are managed, and ensuring effective administration support is provided at all times. The role involves working closely with Heads of Service to allocate and prioritise work, providing meeting support, maintaining financial records and undertaking project work.
About You
- Hold an NVQ3 in Business Administration and a good standard of education (minimum GCSE grade 5 or above), including Maths and English.
- Work 37 hours per week (Monday‑Friday).
- The role is hybrid: expected to work in the office at least 3 days per week with the option to home‑work on the remaining days.
- Have experience managing a team, providing one‑to‑one supervision and performance reviews, and managing absence, disciplinary and performance procedures.
- Possess a sound knowledge of Microsoft Office programs and their application.
Career Progression Framework
Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. The salary offered will be at level A unless you demonstrate meeting the criteria of level B or C. Progression from level A to B and then B to C is possible once in post. Applicants should identify their suitability against the job profile requirements as these will inform shortlisting and may contribute to the CPF assessment. The minimum required criteria must be met for consideration. The role is at level A – the entry point. Essential competencies at level A are required; supported development is offered through induction, probation and performance appraisal.
Our organisation
Medway is a unitary authority in the South East of England, covering the towns of Strood, Rochester, Chatham, Gillingham and Rainham, plus rural areas including the Hoo Peninsula. Situated in Kent, the area offers green spaces, excellent facilities and easy access to national motorway and rail networks, with superb transport links to London. We provide local government services for a quarter‑of‑a‑million people, covering education, environment, social care, housing, planning, business and more, ensuring services run smoothly and cost‑effectively. Working at Medway Council allows you to collaborate with talented colleagues to transform the lives of residents and communities.
Important Information
Applicants must demonstrate all essential requirements as listed in the job profile.
Equal Opportunities Commitment Statement
Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Salary and Contract Details
- Salary: £31,283 per annum (annual).
- Job Reference: CSC/25/604/MM
- Contract Type: Permanent Full Time
- Working Hours: 37 per week
- Closing Date: 22 January 2026
- Job Category: Children's Services – Business Support Teams
- Business Unit: People (Children's, Adults, Public Health, Education & SEND)
- Location: Broadside, Leviathan Way, Chatham, Kent, United Kingdom
- Directorate: People (Children, Adults, Public Health, Education & SEND)
- Service: Children's Services
Notice
If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. Recruitment correspondence will normally be sent via email. We reserve the right to close this vacancy at any time prior to the closing date.
Business Support Team Leader in Chatham employer: Medway Council
Contact Detail:
Medway Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Team Leader in Chatham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Business Support Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for team leader roles and practice your answers. Highlight your experience in managing teams and your knowledge of Microsoft Office – these are key for the role!
✨Tip Number 3
Show off your skills! Bring examples of how you've successfully managed projects or improved processes in previous roles. This will demonstrate your capability to handle the responsibilities of the Business Support Team Leader position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Business Support Team Leader in Chatham
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your NVQ3 in Business Administration and any relevant experience managing a team. We want to see how your skills match up with the job description, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description to show us you understand what we’re looking for. It’ll make your application stand out!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff about your experience and qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Medway Council
✨Know Your Stuff
Make sure you’re familiar with the job description and the key responsibilities of a Business Support Team Leader. Brush up on your knowledge of Microsoft Office programs, as you'll likely be asked about how you use them in your day-to-day tasks.
✨Show Your Leadership Skills
Prepare examples of your experience managing a team. Think about specific situations where you provided one-to-one supervision or handled performance reviews. This will help demonstrate your capability to lead effectively.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various situations, such as managing workload peaks or dealing with team absences. Practise your responses to these scenarios to show you can think on your feet.
✨Highlight Your Commitment to Inclusivity
Since Medway Council values diversity, be prepared to discuss how you promote an inclusive work environment. Share any experiences you have that reflect your commitment to equal opportunities and teamwork.
