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For Companies At a Glance
- Tasks: Provide top-notch customer service and admin support in a busy healthcare environment.
- Company: Join Medway Community Healthcare, a patient-focused social enterprise making a difference.
- Benefits: Enjoy flexible working options, in-service training, and the chance to become a shareholder.
- Why this job: Be part of a supportive team that values work-life balance and personal development.
- Qualifications: Excellent communication skills and a passion for helping others are essential.
- Other info: Informal visits available; contact Julia for more details.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Are you a natural people person? Do you have an eye for detail? Do you have excellent communication skills?
If you answered yes, we’ve got the perfect role for you! At Medway community healthcare we understand the vital role played by our care coordination centre.
We are looking for confident individuals with good communication and customer service skills, who can provide a professional first point of contact for our busy care coordination centre within the children\’s admin hub.
This role is responsible for providing a high level of customer service and administrative support to patients and clinical services in a fast-paced environment. Post holders will be required to liaise with patients, service representatives, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of booking and general enquiries, including complaints, via the telephone and a variety of standard administrative tasks.
Responsibilities
- Provide a high level of customer service and administrative support to patients and clinical services in a fast-paced environment.
- Liaise with patients, service representatives, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of booking and general enquiries, including complaints, via the telephone and a variety of standard administrative tasks.
What we offer
- A progressive and innovative service in a social enterprise that is patient and staff focused; you’ll even have the opportunity to become an MCH shareholder.
- Encouragement to explore new ways of working and service development.
- Well established in-service training, one to one supervision, and appraisals with regular support.
- Opportunity to develop your skills in a friendly and supportive team.
Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Small print
- Informal visits can be arranged on request.
- We will offer you the choice of two pension schemes: the NHS Pension scheme and the Scottish Widows group pension scheme.
- MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.
For further details / informal visits contact: Name: Julia Manning
Job title: Administration Team Coordinator
Email address: julia.manning@nhs.net
Telephone number: 07896 244557
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Administration Services Officer employer: Medway Community Healthcare
Contact Detail:
Medway Community Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Services Officer
✨Tip Number 1
Make sure to highlight your communication skills in any conversations you have with the team. Since this role involves liaising with various stakeholders, demonstrating your ability to communicate effectively will set you apart.
✨Tip Number 2
Familiarise yourself with common administrative tasks and customer service scenarios that may arise in a healthcare setting. Being prepared to discuss how you would handle specific situations can show your proactive approach.
✨Tip Number 3
Consider reaching out to Julia Manning for an informal visit or chat. This not only shows your interest in the position but also gives you a chance to ask questions and learn more about the team culture.
✨Tip Number 4
Emphasise your flexibility and willingness to adapt to a fast-paced environment during any discussions. The role requires handling a variety of enquiries, so showcasing your ability to manage multiple tasks will be beneficial.
We think you need these skills to ace Administration Services Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and administrative skills. Use specific examples that demonstrate your ability to communicate effectively and manage enquiries in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention your attention to detail and how you can contribute to the care coordination centre's mission.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and teamwork. These are crucial for the role of Administration Services Officer, so make sure they stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Medway Community Healthcare
✨Showcase Your Communication Skills
As an Administration Services Officer, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Think of examples where you've successfully handled customer inquiries or resolved complaints.
✨Highlight Your Attention to Detail
This role requires a keen eye for detail. During the interview, share specific instances where your attention to detail made a difference, whether in administrative tasks or customer service. This will show that you understand the importance of accuracy in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various situations, such as dealing with difficult customers or managing multiple tasks at once. Practise your responses to these scenarios to demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Express Your Enthusiasm for Patient Care
Since this role is within a healthcare setting, it's important to convey your passion for patient care. Share why you want to work in this field and how you can contribute to providing high-quality support to patients and clinical services.
