receptionist in Brompton

About Us

Do you want to be part of an award winning and dynamic social enterprise that is renowned for providing high quality care and is ranked 'Good' by the CQC; is a for‑better‑profit organisation, reinvesting any surplus back into our health and care services and our local community; is friendly, ambitious, welcomes innovation and rewards excellence; offers superior benefits; everything you get in the NHS and more; and whose achievements reflect the passion, dedication and commitment demonstrated by our staff across all services? Our vision is to be a successful, vibrant, community interest company that benefits the communities we serve. So if you want to be a part of this, we would love to hear from you.

Position

We are looking for 4 × part‑time receptionists to work from our new site in Chatham, working various shifts including a Saturday to join our friendly busy team.

Responsibilities

• First point of contact for our clinics welcoming patients.
• Booking appointments and undertaking a variety of front‑desk activities.
• Answering incoming calls and redirecting where necessary.
• Franking post and general admin duties.
• Perform lone working once trained.
• Support new staff training.
• Use of the booking system (Emis/Rio/Swiftqueue) to manage patient arrivals.
• Put stock away and receive stock items.
• Provide non‑clinical advice and information to patients, carers, relatives or staff either face‑to‑face, over the telephone or by other means.
• Manage stock, office stationery and occasionally handle petty cash and patient valuables.
• Act as a buddy for new or less experienced employees such as apprentices or volunteers.
• Accurately enter data and process information using appropriate IT systems.
• Occasionally take notes and manage information either electronic or paper based.
• Undertake surveys and audits when requested in own area of work.
• Ensure that organisational policies and procedures (including amendments and updates) are adhered to and implemented in own area of work.
• Plan and organise own workload without direct supervision, reporting regularly to the line manager on key tasks and guided by defined policies and procedures.
• Meet physical effort requirements such as moving equipment or long periods of driving or inputting at a keyboard.
• Respond to mental and emotional effort demands arising from complex or sensitive enquiries.
• Deal with demands arising from adverse environmental conditions such as inclement weather, extreme heat/cold, smells, noise and fumes, and hazards.

Qualifications

• GCSE / O Levels or 1 year’s experience of office procedures / customer care.
• NVQ 2 in Business Administration / Customer Care or equivalent.
• RSA 2 or equivalent.
• ECDL or equivalent knowledge of IT applications.
• Excellent communication and customer care skills.
• Ability to deal with internal and external enquiries and complex, sensitive or confidential enquiries from patients, staff and the public.
• Strong analytical and judgement skills, prioritising workload and deciding when to escalate.
• Planning and organisational skills to organise and prioritise own day‑to‑day work, schedule meetings/book meeting rooms and produce effective systems for efficient service operation.
• Keyboard skills and working for periods of time on a computer.
• Self‑motivated, enthusiastic, able to multitask, and able to develop skills in a friendly and supportive team.

Shift Options

• Monday–Wednesday 7:00–12:30 or 12:00–18:00
• Wednesday–Saturday 7:00–12:30 or 12:00–18:00 (Saturday enhanced pay)

Benefits & Other Information

• Informed brief visits can be arranged on request.
• Choice of two pension schemes: NHS Pension scheme and Scottish Widows Group pension scheme.
• We encourage double COVID vaccination.

The small print: we reserve the right to close this advert earlier than the published closing date if we receive a sufficient number of applications. Shortlisted candidates will be contacted within 1 week of the closing date; no discourtesy is intended in not contacting you if your application is rejected.

Next Steps

Please indicate on your application your preferred shift. When completing your application, please include the email addresses and contact telephone numbers for your referees. Your referees should be your line managers / course tutors for the last 3 years.

Equal Opportunity Statement

MCH is an equal opportunity employer that is committed to a compassionate and inclusive workplace and values diversity of all people. We prohibit unlawful discrimination and harassment of any kind and wish to provide our employees with a work environment free of discrimination and harassment. At the heart of our values, we seek to treat people fairly and with dignity and respect and provide a workplace where people feel they belong. We aspire to have a diverse and inclusive workforce and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join MCH. We are positive about disability and we guarantee interviews to applicants with a disability who meet the minimum criteria as specified in the job description. We also are committed to safeguarding and welfare of children and vulnerable adults.