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For Companies At a Glance
- Tasks: Provide top-notch customer service and admin support in a busy healthcare environment.
- Company: Join Medway Community Healthcare, a progressive social enterprise focused on patient care.
- Benefits: Flexible working options, training opportunities, and the chance to become a shareholder.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive team.
- Qualifications: NVQ level 2 or equivalent in business administration or customer care preferred.
- Other info: Enjoy a friendly atmosphere with excellent career growth and work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Are you a natural people person? Do you have an eye for detail? Do you have excellent communication skills? If you answered yes, we’ve got the perfect role for you!
At Medway Community Healthcare we understand the vital role played by our care coordination centre. We are looking for confident individuals with good communication and customer service skills, who can provide a professional first point of contact for our busy care coordination centre within the children\’s admin hub. There is one vacancy – 1 x 28.5 hours per week. For this vacancy, you will be expected to work on a Friday with the other days/hours being negotiable. This role is responsible for providing a high level of customer service and administrative support to patients and clinical services in a fast-paced environment.
Post holders will be required to liaise with patients, service representatives, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of booking and general enquiries, including complaints, via the telephone and a variety of standard administrative tasks.
Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
The small print: informal visits can be arranged on request. We will offer you the choice of two pension schemes; the NHS Pension scheme and the Scottish Widows group pension scheme. Previous applicants need not apply.
This advert closes on Monday 23 Mar 2026.
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Administration services officer | Medway Community Healthcare CIC employer: Medway Community Healthcare CIC
Contact Detail:
Medway Community Healthcare CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration services officer | Medway Community Healthcare CIC
✨Tip Number 1
Get to know the company! Research Medway Community Healthcare CIC and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about dealing with people, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to build confidence and get feedback.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any open days they might have. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Administration services officer | Medway Community Healthcare CIC
Some tips for your application 🫡
Show Off Your People Skills: Since this role is all about communication, make sure to highlight your people skills in your application. Share examples of how you've effectively dealt with customers or colleagues in the past – it’ll show us you’re a natural fit for our team!
Be Detail-Oriented: Attention to detail is key in this role. When writing your application, double-check for any typos or errors. We want to see that you can present information clearly and accurately, just like you would in the job!
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Medway Community Healthcare CIC
✨Show Off Your People Skills
Since this role is all about communication, make sure to highlight your people skills during the interview. Share specific examples of how you've effectively dealt with customers or colleagues in the past, especially in challenging situations.
✨Demonstrate Attention to Detail
Given the importance of detail in this position, prepare to discuss how you ensure accuracy in your work. Bring up instances where your attention to detail made a difference, whether it was in managing appointments or handling sensitive information.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to patient care and administrative tasks. Practice responding to these types of questions, focusing on how you would prioritise tasks and manage your time effectively in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. Consider asking about the team dynamics, training opportunities, or how they handle feedback from staff and patients.