Urgent Care Assistant - Keynsham(OOH, Part-time, Up to £17.16/hr, Non-clinical)

As a result of continued growth, HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, permanent basis. Our shift patterns are varied, inclusive of weekday evenings, weekend work and a commitment to working some overnight sessions (23.00-8.00). Please note that shift patterns and rota flexibility can be discussed at the application stage.

About the role: As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality. We operate a 24/7, 365 days a year service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service. A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service. Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon.

Your key duties will include:

• Driving: Driving Clinicians to the patient's home in a safe and legal manner – adhering to current driving regulations. Perform basic vehicle checks at the beginning and end of shifts – ensuring they are roadworthy, fuelled and fully equipped. Accurate recording of all medications and consumables used while on shift.
• Base: To be the first point of contact for the patient or carer/relative in our designated Treatment Centres. Supporting Clinicians while you are on shift. Communicating with patients both in person and via the telephone (comfort & welfare checks). Ensure the Treatment Centre is kept clean and tidy.
• Medication and Stock Management: Using a variety of computer systems to accurately maintain stock levels of medication and consumables. Replenishing car stock at the end of your shift. Understand stock rotation and expiry dates on weekly delivery of medications and consumables.

Full Training will be provided. The Urgent Care Assistant role is varied and requires a flexible and resilient approach. You will be expected to undertake a broad range of duties, including periods of prolonged sitting (for example, at a reception desk or in a vehicle), alongside more physically demanding tasks such as moving and carrying emergency equipment and delivering CPR at floor level when required. As part of the role, you must be comfortable working in both clinical and mobile environments, responding to the needs of the service as they arise. Please note that all successful candidates will be required to undertake and pass a driver’s medical in line with role requirements.

About you: As someone who is well organized, hardworking and personable, you will be joining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service. You will be required to:

• Confidently interact with patients, relatives and carers.
• Demonstrate compassion and respect.
• Possess excellent attention to detail.
• Have strong administration skills.
• Be personable, engaging and reassuring.
• Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.

What we offer:

• A competitive rate of pay with evening and weekend enhancements of up to £17.16/hr (dependent on shift times).
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
• Company Pension Scheme.
• Simply Health cash plan membership.
• Life Assurance.
• Free staff parking.

Apply: If you would like to make a difference and think this is the role for you, we would love to hear from you. Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at recruitment-team@healthhero.com.

Please note that this role involves up to 39 hours per month, with shifts scheduled across weekdays, weekends, and overnight periods.

Equality, Inclusivity and Diversity: In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment.