At a Glance
- Tasks: Support patients with insulin pump onboarding and continuous glucose monitoring through engaging calls.
- Company: Join Medtronic, a leader in global healthcare technology focused on innovation.
- Benefits: Competitive salary, flexible benefits, and a supportive work environment.
- Other info: Hybrid work model with opportunities for career growth and innovation.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic team.
- Qualifications: Fluency in English, Spanish, and Portuguese; strong communication and relationship-building skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life: This position is an exciting opportunity to work with Medtronic\'s Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.
Drive retention of new patients during their onboarding on insulin pump and/or continuous glucose monitoring through dynamic outbound calls at various points of therapy and inbound calls related to: product education, patient assessments, additional factors such as diet, exercise and lifestyle, and goal setting, barrier identification and coaching. This role is expected to collaborate with members of other departments and representatives to fully address customer needs. We are actively looking for talented people who speak English, Spanish and Portuguese languages to join our team!
Responsibilities
- Builds positive relationships with patients, assisting with goal setting, realizing goals, identifying, and overcoming concerns during therapy onboarding
- Use dynamic communication skills to identify patient unmet needs and \"pain points\" and utilize objection handling techniques to communicate with the patient
- Monitor Helpline call activity, online learning activity, and CareLink data to identify patients that may need additional support and direct to appropriate group for intervention
- Measure success through monitoring patient retention, patient learning metrics, quality scores and customer satisfaction ratings
- Test and conduct \"proof of concept\" sessions with patients to enhance StartRight solutions
- Cooperate and coordinate with Medtronic team members encouraging positive work environment, adapting to changing situations, environments, and various shifts to meet customer needs
- Available to work on-call outside of business hours as scheduled in department
- Work hybrid (2 days office)
Required Knowledge and Experience
- Fluent in English and Spanish and Portuguese
- Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system
- Ability to effectively multi-task (navigate between programs to access customer data and input)
- Ability to build relationships with patients that creates trust and engagement text whilst providing real-time care instructions)
- Basic to intermediate level of math skills required to assist customers with their vital statistics
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
WeCare StartRight Specialist in Watford employer: Medtronic
At Medtronic, we pride ourselves on being an exceptional employer that champions healthcare access and equity while fostering a culture of innovation and collaboration. Our commitment to employee growth is evident through our competitive salary, flexible benefits package, and the opportunity to work in a dynamic environment that encourages personal and professional development. Join us in our mission to alleviate pain and restore health, and be part of a passionate team dedicated to making a meaningful impact in the lives of patients.
StudySmarter Expert Advice🤫
We think this is how you could land WeCare StartRight Specialist in Watford
✨Tip Number 1
Get to know the company inside out! Research Medtronic's mission and values, especially their focus on healthcare access and innovation. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves dynamic outbound calls, it’s crucial to be confident and clear. Role-play with a friend or use online resources to sharpen your ability to handle objections and engage patients effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Medtronic team.
We think you need these skills to ace WeCare StartRight Specialist in Watford
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in healthcare and how your values align with ours.
Tailor Your CV:Make sure to customise your CV for the WeCare StartRight Specialist position. Highlight relevant experiences and skills that match the job description, especially your communication skills and ability to build relationships with patients.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, just like we expect you to do with patients!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Medtronic
✨Know the Company Inside Out
Before your interview, take some time to research Medtronic and its Diabetes division. Understand their mission, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a WeCare StartRight Specialist, dynamic communication is key. Prepare examples of how you've successfully built relationships or handled objections in previous roles. Practise articulating your thoughts clearly and confidently, especially in both English and Spanish or Portuguese if applicable.
✨Demonstrate Empathy and Problem-Solving
This role involves understanding patient needs and overcoming barriers. Think of scenarios where you've had to empathise with someone and provide solutions. Be ready to discuss how you would approach patient onboarding and support, highlighting your ability to adapt to different situations.
✨Prepare for Role-Specific Questions
Expect questions related to patient retention, goal setting, and monitoring metrics. Familiarise yourself with common challenges in diabetes care and think about how you would address them. This preparation will help you stand out as a candidate who is ready to make an impact from day one.
