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- Tasks: Provide top-notch support to customers using Medtronic Diabetes products and services.
- Company: Join Medtronic, a leader in global healthcare technology with a mission to improve lives.
- Benefits: Enjoy a competitive salary, flexible benefits, and a supportive work environment.
- Why this job: Make a real difference in patient care while working in a dynamic hybrid role.
- Qualifications: Fluent in Norwegian and English, with strong communication and multitasking skills.
- Other info: Be part of a passionate team dedicated to innovation and healthcare equity.
The predicted salary is between 28400 - 42600 £ per year.
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
This position is an exciting opportunity to work with Medtronic's Diabetes business. This is a hybrid role where you will work 2 days from our office in Watford and 3 days from home.
Responsibilities- Providing safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services in an efficient and timely manner.
- Giving support directly to patients as well as Medtronic personnel and other Health Care Professionals.
- Resolving technical queries using an array of troubleshooting tools.
- Ensuring all details are recorded within our Customer Relationship Management (CRM) database.
- Exceeding customer expectations when handling and resolving inquiries.
- Always striving for first contact resolution and offering a world-class service.
- Gaining in-depth Therapy and Product Knowledge, understanding Call Management and Quality Management as well as Troubleshooting.
- Great communication skills (verbal and written) in Norwegian and English.
- Ability to remain calm and demonstrate resilience during pressurised situations.
- Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system.
- Ability to effectively multi-task (navigate between programs to access customer data and input text whilst providing real-time care instructions).
- Basic to intermediate level of math skills required to assist customers with their vital statistics.
Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Pay range: United Kingdom: 28,400.00 GBP - 42,600.00 GBP. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
Customer Services Representative - Norwegian Speaker in Watford employer: Medtronic
Contact Detail:
Medtronic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative - Norwegian Speaker in Watford
✨Tip Number 1
Get to know Medtronic and its Diabetes division inside out. Research their products and services, and understand their mission. This will help you connect your skills to what they value during interviews.
✨Tip Number 2
Practice your communication skills in both Norwegian and English. Role-play common customer service scenarios with a friend or family member to build confidence and fluency.
✨Tip Number 3
Showcase your tech-savviness! Familiarise yourself with CRM systems and MS Office tools. Being comfortable with technology will set you apart as a candidate who can hit the ground running.
✨Tip Number 4
Apply through our website for a smoother process. Tailor your application to highlight your resilience and ability to handle pressure, as these are key traits for the role!
We think you need these skills to ace Customer Services Representative - Norwegian Speaker in Watford
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role requires great communication in both Norwegian and English, make sure your written application reflects that. Use clear, concise language and don’t shy away from showcasing your personality!
Tailor Your Application: We want to see how you fit into our world at Medtronic. Make sure to tailor your CV and cover letter to highlight relevant experiences that align with the responsibilities mentioned in the job description.
Highlight Your Tech Savvy: As a Customer Services Representative, you'll be using various tools. Mention any experience you have with CRM systems or MS Office, and don’t forget to include examples of how you've used tech to solve problems in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Medtronic
✨Know Your Stuff
Make sure you have a solid understanding of Medtronic's Diabetes products and services. Brush up on the technical aspects and be ready to discuss how you can provide support to customers. This will show your genuine interest in the role and help you stand out.
✨Practice Your Norwegian
Since this role requires fluency in Norwegian, practice speaking and writing in the language. Prepare for potential questions in Norwegian during the interview, as it will demonstrate your proficiency and confidence in communicating with customers.
✨Show Off Your Problem-Solving Skills
Be prepared to share examples of how you've resolved customer issues in the past. Think of specific situations where you used troubleshooting tools or techniques to exceed customer expectations. This will highlight your ability to remain calm under pressure and deliver world-class service.
✨Familiarise Yourself with CRM Systems
Since you'll be using a Customer Relationship Management (CRM) system, make sure you're comfortable navigating one. If you have experience with any CRM software, mention it during the interview. If not, do a bit of research to understand how they work and be ready to discuss how you'd adapt quickly.
