Customer Service Supervisor Inventory Management (m/f/d) in Watford

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Inventory Supervisor leads the CC&OO Inventory Team across Northern Europe, ensuring staff development, adherence to Customer Care processes, and achievement of inventory management KPIs through data analysis, reporting, and continuous improvement. This role drives strategic initiatives for inventory optimization, collaborates with cross-functional teams, and implements systems, policies, and long-term strategies to enhance visibility, efficiency, and accountability.

Responsibilities may include the following and other duties may be assigned:

• Lead the CC&OO Inventory Team for Northern Europe (Germany, Austria, Switzerland, Belgium, Netherlands, Luxemburg, UK & Ireland, Sweden, Denmark, Norway, Finland) ensuring mentoring, developing, and coaching of staff on meeting performance expectations and defined objectives whilst ensuring following Customer Care processes and targets.
• Lead execution on inventory management KPIs (Inventory targets, inventory weeks, SOGL, expiry etc.).
• Analyze inventory data to make decisions about stock levels, replenishment, aged inventory reduction to achieve inventory targets.
• Report and monitor inventory levels and goals across the area, monitor output and drive continuous improvement.
• Working with Operating Units, Supply Chain Planning, Customer Care Front & Backoffice Teams, Marketing Teams, Center of Expertise etc.
• Lead initiatives and projects regarding Field Inventory Optimization (e.g. reduction of SOGL).
• Work closely with the CC&OO leadership team, as well as Operating Units to set and/or implement policies, procedures and systems to optimize inventory and follow through with implementation.
• Support Systems & Tools for Inventory visibility (Power BI, MMX) and plan Trainings for internal stakeholders.
• Analyze, create, develop, and implement long-term field inventory strategies and networks that address issues for inventory optimization.
• Improve consignment management & field cycle count accountability.
• Complete special assignments, projects and tasks as requested in the inventory area.

Required Knowledge and Experience:

• Bachelor’s degree in business administration, Finance & Accounting, Supply Chain Management, Logistics or similar.
• 5+ years’ experience in Controlling, Finance, Supply Chain Management, Customer Service, Inventory Management, Project Management or similar.
• First experiences in leading, supervising & directing teams.
• Outstanding change management skills and experience, including stakeholder management that can help in the shift of organizational cultures.
• Experienced in use of ERP platforms (SAP experience an advantage but not essential), Power BI, Tableau, or other reporting Tools.
• Excellent spoken and written English required. Proficiency in an additional local language (e.g., German, Dutch, or a Scandinavian language) is a plus.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range: Belgium: 58,000.00 EUR - 87,000.00 EUR | Denmark: 552,000.00 DKK - 828,000.00 DKK | Germany: 63,520.00 EUR - 95,280.00 EUR | Netherlands: 53,600.00 EUR - 80,400.00 EUR | United Kingdom: 43,680.00 GBP - 65,520.00 GBP. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart — putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world.
• Grow a career reflective of your passion and abilities.
• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning.

Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.