Service Program Manager

At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Embark on an exciting journey with Medtronic’s Digital Technologies Business Unit, where we are at the forefront of developing cutting‑edge technology that provides real‑time support to surgeons in the operating room. At Digital Technologies, we are transforming operating room experiences through advanced surgical analysis systems powered by state‑of‑the‑art artificial intelligence.

As the Service Program Manager, you will manage a variety of complex projects and programs to deliver key business strategies and initiatives. You will work across functions, departments, business units, and geographies utilizing project management and program leadership skills to shape our business. You will become an integral part of the Service organization driving key initiatives to increase both internal and external customer satisfaction.

Responsibilities

• Applying strong project management and program leadership skillsets to plan, initiate, monitor, track, and ultimately deliver service‑related projects and programs.
• Lead cross‑functional teams for Service projects and programs for the Digital Technologies operating unit, with a particular focus on business process improvement and development of Service‑wide systems and mature cross‑functional partnerships.
• Providing service design input on new product development projects.
• Developing and implementing global service strategy for existing and new products.
• Developing and implementing processes across Service to standardize and drive consistency.
• Partnering with cross‑functional, global teams to define, implement, and monitor processes and systems to improve service delivery for both internal and external customers.
• Conveying, driving and escalating project statuses, issues, and successes through effective communication with team members, stakeholders, and upper management.
• Effectively meeting milestones and deadlines in an autonomous environment.
• Becoming a service business expert and applying that knowledge to educate and mentor others.
• Applying broad business acumen, including financial modeling, ROI, and other cost/benefit tools.
• Learning and applying a strong understanding of the Service business, products, and clinical applications.
• Learning and applying a strong understanding of Medtronic Service strategies and a solid general business understanding to drive business growth objectives.
• Leading and participating in continuous improvement activities across the Service organization.
• Enforcing quality standards within every project and all day‑to‑day activities.

Required Knowledge and Experience

• Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience.
• PMP Certification (or ability to attain within 1 year).
• 3+ years of experience with medical devices and systems, imaging technology, or other technical disciplines.
• Strong written and verbal communication skills.
• Microsoft Excel expertise (functions, expressions, pivot tables, formulas, data sets).
• 3+ years of experience leading diverse and complex projects and programs.
• Independent thinker with the ability to take both a commercial and operational view of complex situations.
• Ability to solve highly complex problems across multiple business functions.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. Pay range: United Kingdom: 68,400.00 GBP - 102,600.00 GBP. This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees.