At a Glance
- Tasks: Lead a team and manage technical communications with customers and field service engineers.
- Company: Join a leading company in the medical device industry with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Dynamic role with opportunities for growth and impact in the medical field.
- Why this job: Make a real difference in healthcare by solving technical challenges.
- Qualifications: Bachelor’s degree and relevant experience in technical service or management.
The predicted salary is between 40000 - 50000 £ per year.
You will be responsible for all communications between internal and external customers and the field service team. You will be the first point of contact for all technical-related issues.
Responsibilities
- Dedicated supervisor to the team, sales and customers in the region.
- Visit Field Service Engineers at customer sites, discuss complaints, escalations or price quotations, repair prices, and support sales with tendering.
- Provide technical advice to customers, sales personnel, and healthcare professionals responding to product-related questions, issues, and problems.
- Provide sales personnel with the technical data necessary for the demonstration of products.
- Act as a liaison between sales personnel and customers on technical issues.
- Make technical presentations at sales meetings or at customer locations.
Required Knowledge and Experience
- Bachelor’s degree with 3+ years of relevant experience, or an advanced degree with 1+ year of experience.
- Knowledge of management practices including scheduling, prioritization, coaching, and process execution.
- Strong operational expertise and experience with systems, techniques, and standard practices.
- Excellent English communication skills with strong presentation and negotiation abilities.
- Proven analytical, problem-solving, and interpersonal skills with the ability to perform under pressure.
- Experience with medical devices in hospital environments and field service work diagnosing, repairing, and maintaining electronic or electromechanical equipment, willingness to travel, and a valid driver’s license.
Physical Job Requirements
The above statements describe the general nature and level of work performed by employees assigned to this position, but not an exhaustive list of all responsibilities and skills required.
Senior Technical Service Supervisor employer: Medtronic
As a Senior Technical Service Supervisor at our company, you will thrive in a dynamic work culture that prioritises collaboration and innovation. We offer competitive benefits, including professional development opportunities and a supportive environment that encourages growth within the healthcare technology sector. Located in the United Kingdom, our team is dedicated to providing exceptional service, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Service Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A friendly chat can lead to valuable insights or even a referral.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Think about how your experience aligns with their needs, especially in technical service and team leadership.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples where you've tackled technical issues or improved processes. This will demonstrate your operational expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Technical Service Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Technical Service Supervisor role. Highlight your relevant experience, especially in managing teams and dealing with technical issues. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your problem-solving skills and how you've successfully communicated with customers and teams in the past.
Showcase Your Technical Expertise:Since this role involves a lot of technical communication, make sure to showcase your knowledge of medical devices and field service work. We love seeing candidates who can demonstrate their understanding of the industry and its challenges.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Medtronic
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to medical devices and field service work. Be ready to discuss specific examples of how you've diagnosed and repaired equipment in the past, as this will show your expertise and problem-solving skills.
✨Showcase Your Leadership Skills
As a Senior Technical Service Supervisor, you'll be leading a team. Prepare to share experiences where you've successfully coached or managed others. Highlight your ability to prioritise tasks and handle escalations effectively, as this will demonstrate your management capabilities.
✨Practice Your Communication Skills
Since you'll be the first point of contact for technical issues, it's crucial to convey information clearly. Practice explaining complex technical concepts in simple terms. You might even want to prepare a mock presentation to showcase your communication and negotiation skills.
✨Prepare for Customer Interactions
Think about scenarios where you've had to deal with customer complaints or technical queries. Be ready to discuss how you handled these situations, what steps you took to resolve issues, and how you maintained a positive relationship with customers. This will highlight your interpersonal skills.
