Senior Customer Training Specialist

Senior Customer Training Specialist

London

Greater London

GB

EC2V 8

Any

A Day in the Life

We are looking for a passionate and experienced individual to join our European Robotics Surgical Team! Use your technical expertise and clinical experience to train, educate and inspire surgeons, first assistants, and OR staff from a variety of surgical specialties to advance patient care and outcomes with the Medtronic Hugo RAS robot. Do you feel at home in a high-tech environment and enjoy sharing your expertise with healthcare professionals? Do you like travelling and spend your time with international colleagues and customers in a renowned training centre in Belgium? This is the role for you! We are seeking a dynamic professional to deliver high level technical training and support clinical educations programs and events, drive competitive readiness across our organization. In this role, you will be part of an organization that has made the implementation of robotic surgery a strategic priority and is committed to making it a success, while always placing patient safety at the forefront. This role is open for a Portuguese speaking employee willing to travel 75% of his time to the training centre.

Responsibilities may include the following and other duties may be assigned:

• You will be responsible for delivering education and training on the Medtronic Hugo Robotic Assisted Surgery technology, covering the actual surgical indications in General Surgery, Urology and Gynaecology
• Your role will involve delivering technical training and actively supporting laboratory sessions and hands-on workshops
• You will apply a structured teaching methodology to assess the efficiency and safety levels of your trainees
• You will be expected to master the ecosystem surrounding robotic surgery, including a solid understanding of surgical equipment and instruments, as well as the supporting digital infrastructure
• Collaborate and interact with the Sales and Clinical teams, Medical Affairs colleagues and surgical proctors to properly prepare and set the expectations of the training programs
• Develop expertise in the following: RAS System Technology, RAS System applications and advanced technology, OR Efficiency, Training Pathway process, Training/coaching techniques/methodologies

Required Knowledge and Experience:

• You will need a bachelor's degree and +5 years of experience in training, field sales, sales support, clinical or technical role in the medical device or healthcare industry.
• Medical device experience with Laparoscopic and/or Robotic Assisted Surgery technologies
• Clinical and/or operating room experience
• Proven experience and/or training mindset
• Fluency in Portuguese and English
• High capacity and excellent problem-solving skills
• Design, development, delivery and evaluation of product and procedure based technical education and training using blended learning solutions
• Positive mindset, team player with professional work ethic
• Willingness to travel 75% of your time

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range: United Kingdom: 53,600.00 GBP - 80,400.00 GBP. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.