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For Companies At a Glance
- Tasks: Support patients with diabetes, building relationships and guiding them through therapy onboarding.
- Company: Join Medtronic, a global leader in medical technology dedicated to improving lives.
- Benefits: Enjoy flexible working, competitive salary, and comprehensive training opportunities.
- Why this job: Make a real impact on patients' lives while working in a diverse and inclusive environment.
- Qualifications: Fluent in Swedish, computer literate, and able to multitask effectively.
- Other info: Hybrid working model: 2 days in the office, 3 days from home.
The predicted salary is between 28800 - 43200 £ per year.
Careers that Change Lives
Join a diverse team of innovators who bring their worldview, unique backgrounds, and individual life experiences to work every day. It’s no accident — we work hard to cultivate a workforce that reflects our patients and partners. We believe it’s the only way to drive healthcare forward and remain a global leader in medical technology and solutions.
Working with the StartRight team, a group initiative that helps people with type 1 diabetes that use Medtronic technologies, to enjoy greater freedom and boost their confidence. Our dedicated team help and support patients across the globe.
A Day in the Life:
- Build positive relationships with patients, assisting with goal setting, realizing goals, identifying, and overcoming concerns during therapy onboarding.
- Use dynamic communication skills to identify the patient unmet needs and "pain points" and utilize objection handling techniques to communicate with the patient.
- Monitor Helpline call activity, online learning activity, and CareLink data to identify patients that may need additional support and direct to appropriate group for intervention.
- Measure success through monitoring patient retention, patient learning metrics, quality scores and customer satisfaction ratings.
- Test and conduct "proof of concept" sessions with patients to enhance StartRight solutions.
- Cooperate and coordinate with Medtronic team members encouraging positive work environment, adapting to changing situations, environments, and various shifts to meet customer needs.
- Available to work on-call outside of business hours as scheduled in department.
- Hybrid working (2 days from office 3 days from home).
Must Haves:
- Swedish language skills
- Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system
- Ability to effectively multi-task (navigate between programs to access customer data and input)
- Ability to build relationships with patients that creates trust and engagement
- Multitask during the call, make notes and follow the script
- Basic to intermediate level of math skills required to assist customers with their vital statistics
- Perceive, understand, and manage emotions and feelings to connect empathically to sense and anticipate customer needs
- Understand and comply with Medtronic policies, to serve as an ambassador for Medtronic with internal/external stakeholders
Nice to Haves:
- Diabetes therapy or clinical/care based experience or knowledge
- At least one year of relevant experience within customer service, contact centre, office or helpdesk environment
- Experience troubleshooting medical equipment/services in contact centre/helpdesk
- Experience using: SAP and Salesforce
We Offer:
- We offer a competitive salary and benefits package to all our employees:
- Flexible working environment
- Annual Incentive Plan % depending on company results
- Pension scheme and group discount on healthcare insurance
- Training possibilities via Cornerstone/Skills Lab
- Employee Assistance Program and Recognize! (our global recognition program)
Our Commitment:
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
Senior Customer Service Representative - Swedish Speaking. employer: Medtronic
Contact Detail:
Medtronic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Representative - Swedish Speaking.
✨Tip Number 1
Familiarise yourself with Medtronic's products and services, especially those related to diabetes care. Understanding their technologies will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your Swedish language skills, particularly in a customer service context. Being able to communicate effectively with patients in their native language is crucial for this role.
✨Tip Number 3
Highlight any previous experience you have in customer service or healthcare settings during your conversations. Sharing specific examples of how you've helped customers can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Medtronic on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Senior Customer Service Representative role.
We think you need these skills to ace Senior Customer Service Representative - Swedish Speaking.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've worked with patients or in a healthcare setting. Emphasise your Swedish language skills and any familiarity with diabetes therapy.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping patients and how your background aligns with Medtronic's mission. Mention specific examples of how you've built relationships with customers and handled their concerns effectively.
Showcase Your Skills: Clearly outline your computer literacy, particularly with MS Office and CRM systems. Highlight your ability to multitask and manage emotions, as these are crucial for the role. Use bullet points for clarity.
Research Medtronic: Familiarise yourself with Medtronic's values and initiatives, especially the StartRight programme. This will help you demonstrate your understanding of the company during the application process and show that you're genuinely interested in the role.
How to prepare for a job interview at Medtronic
✨Showcase Your Language Skills
As a Senior Customer Service Representative, fluency in Swedish is crucial. Be prepared to demonstrate your language skills during the interview, perhaps by answering questions or discussing scenarios in Swedish to show your proficiency.
✨Highlight Your Customer Service Experience
Discuss your previous roles in customer service, especially any experience in a contact centre or helpdesk environment. Share specific examples of how you've successfully handled customer inquiries and resolved issues, particularly in high-pressure situations.
✨Demonstrate Empathy and Relationship-Building Skills
This role requires building trust with patients. Prepare to discuss how you connect with customers on an emotional level, understand their needs, and provide tailored support. Use examples from past experiences to illustrate your ability to empathise and engage effectively.
✨Familiarise Yourself with Medtronic's Values
Research Medtronic's mission and values, especially their commitment to inclusion and diversity. Be ready to discuss how your personal values align with theirs and how you can contribute to fostering a positive work environment within the team.
