Customer Service Supervisor Inventory Management (m/f/d) in Rickmansworth

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Responsibilities

• The Inventory Supervisor leads the CC&OO Inventory Team across Northern Europe, ensuring staff development, adherence to Customer Care processes, and achievement of inventory management KPIs through data analysis, reporting, and continuous improvement.
• This role drives strategic initiatives for inventory optimization, collaborates with cross-functional teams, and implements systems, policies, and long-term strategies to enhance visibility, efficiency, and accountability.
• Lead the CC&OO Inventory Team for Northern Europe (Germany, Austria, Switzerland, Belgium, Netherlands, Luxemburg, UK & Ireland, Sweden, Denmark, Norway, Finland) ensuring mentoring, developing, and coaching of staff on meeting performance expectations and defined objectives whilst ensuring following Customer Care processes and targets.
• Lead execution on inventory management KPIs (Inventory targets, inventory weeks, SOGL, expiry etc.).
• Analyze inventory data to make decisions about stock levels, replenishment, aged inventory reduction to achieve inventory targets.
• Report and monitor inventory levels and goals across the area, monitor output and drive continuous improvement.
• Work with Operating Units, Supply Chain Planning, Customer Care Front & Backoffice Teams, Marketing Teams, Center of Expertise etc.
• Lead initiatives and projects regarding Field Inventory Optimization (e.g. reduction of SOGL).
• Work closely with the CC&OO leadership team, as well as Operating Units to set and/or implement policies, procedures and systems to optimize inventory and follow through with implementation.
• Support Systems & Tools for Inventory visibility (Power BI, MMX) and plan Trainings for internal stakeholders.
• Analyze, create, develop, and implement long-term field inventory strategies and networks that address issues for inventory optimization.
• Improve consignment management & field cycle count accountability.
• Complete special assignments, projects and tasks as requested in the inventory area.

Required Knowledge and Experience

• Bachelor´s degree in business administration, Finance & Accounting, Supply Chain Management, Logistics or similar.
• 5+ years’ experience in Controlling, Finance, Supply Chain Management, Customer Service, Inventory Management, Project Management or similar.
• First experiences in leading, supervising & directing teams.
• Outstanding change management skills and experience, including stakeholder management that can help in the shift of organizational cultures.
• Experienced in use of ERP platforms (SAP experience an advantage but not essential), Power BI, Tableau, or other reporting Tools.
• Excellent spoken and written English required. Proficiency in an additional local language (e.g., German, Dutch, or a Scandinavian language) is a plus.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range: Belgium: 58,000.00 EUR- 87,000.00 EUR | Denmark: 552,000.00 DKK- 828,000.00 DKK | Germany: 63,520.00 EUR- 95,280.00 EUR | Netherlands: 53,600.00 EUR- 80,400.00 EUR | United Kingdom: 43,680.00 GBP- 65,520.00 GBP. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.