A Day in the Life The Cardiac Ablation Solutions (CAS) business develops technologies that support the diagnosis and treatment of cardiac arrhythmias, including advanced electrophysiology mapping and ablation systems. The Service & Repair function, part of the Customer Care & Supply Chain organization, provides technical support, installation, maintenance, and lifecycle management services to ensure customers can effectively utilize these technologies in clinical practice. This is a remote, field-based position supporting customers across the United Kingdom and Ireland, with additional support provided across Western Europe and other EMEA markets as required. The role requires extensive travel, with the majority of working time spent at customer sites. Candidates should ideally be located in Reading or Oxford or the surrounding Areas. Attendance at Medtronic facilities may be required periodically for meetings and training activities. Full measles immunization is required to meet healthcare facility access requirements.
As a Senior Technical Service Specialist, you will serve as the primary technical contact for customers utilizing the Affera mapping and ablation platform. You will lead technical service activities including installation, maintenance, troubleshooting, and customer support, while partnering closely with Sales, Clinical, Quality, Production, Engineering, and Field Service teams to ensure successful product implementation and ongoing customer satisfaction.
Primary Responsibilities
- Perform site assessments, installations, inspections, verification activities, corrective maintenance, and preventive maintenance for Affera systems.
- Troubleshoot and resolve complex technical issues to maximize system performance and customer uptime.
- Serve as the primary technical liaison for customers, providing expert support throughout the product lifecycle.
- Maintain accurate technical documentation and service records in accordance with regulatory and quality requirements.
- Collaborate with Clinical, Sales, Engineering, Production, Quality, and Field Service teams to support customer needs and product performance.
- Contribute to the development, maintenance, and continuous improvement of service processes, procedures, and technical documentation.
- Develop and deliver technical training programs for distributors, service partners, clinical teams, and customer representatives.
- Support new product introductions by participating in design transfer, commercial launch readiness, and field feedback activities.,
Qualifications
- Bachelor's degree in Biomedical Engineering, Electrical Engineering, Electronics Engineering, or related technical discipline with field service experience in medical devices, aerospace, or another highly regulated industries.
- Experience servicing, maintaining, and troubleshooting complex electronic or electro-mechanical equipment.
- Experience performing installations, preventive maintenance, and corrective maintenance activities in customer-facing environments.
- Fluent English language skills, written and verbal.
- Ability to travel extensively throughout the United Kingdom, Ireland, and wider EMEA region.
Preferred Qualifications
- Experience supporting electrophysiology laboratories, cardiac catheterization laboratories, or cardiac rhythm management technologies.
- Experience with mapping, navigation, or ablation systems used in electrophysiology procedures.
- Experience developing and delivering technical training programs to customers, distributors, or service partners.
- Proficiency in an additional European language.
- Experience supporting product launches or new technology commercialization within the medical device industry.
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
Medtronic offers a competitive Salary and flexible Benefits Package
Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: United Kingdom: 47,760.00 GBP - 71,640.00 GBP |
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
#J-18808-Ljbffr
Technical Service Specialist Affera in Reading employer: Medtronic
At Medtronic, we are dedicated to fostering a work environment that prioritises employee growth and well-being. As a Customer Service Representative in the UK&I, you will be part of a dynamic team that values innovation and collaboration, offering you the chance to make a real impact in healthcare while enjoying a competitive salary and flexible benefits. Join us to develop your career in a purpose-driven culture that supports your professional journey and celebrates your contributions to improving patient care.
