Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the LifeIntegrated Health Solutions (IHS) partners with healthcare providers to improve operational and clinical outcomes through healthcare supply chain, equipment, and managed service solutions. This role supports the delivery of Operating Room Managed Services (ORMS) and Cath Lab Managed Services (CLMS) projects across materials management, managed equipment services, and turnkey solution implementations.
The Service Activation Manager, Integrated Health Solutions leads complex healthcare supply chain managed service projects from initiation through implementation and stabilization. Working closely with business development teams, operational subject matter experts, customers, and external partners, this role ensures projects are delivered in line with agreed scope, timeline, budget, and quality expectations. This position is virtually based in Watford, United Kingdom and follows a Flex (Hybrid) working model. Approximately 10% is required across the EurAsia region to support customer implementations, stakeholder engagement, and project delivery activities.
Responsibilities may include the following and other duties may be assigned: Lead the successful delivery of Operating Room Managed Services (ORMS) and Cath Lab Managed Services (CLMS) projects, ensuring achievement of scope, schedule, budget, and quality objectivesDefine project plans, milestones, deliverables, and success measures in collaboration with business development teams and operational subject matter expertsManage project risks, dependencies, issues, and change requests, implementing mitigation plans to maintain project performanceServe as the primary customer contact throughout project execution, building and maintaining strong relationships with client stakeholders and executive sponsorsCoordinate cross-functional internal teams, external vendors, and customer stakeholders to ensure alignment on objectives and deliverablesDrive project governance, including status reporting, stakeholder communications, decision tracking, escalation management, and implementation reviewsApply Project Management Office (PMO) standards, methodologies, tools, and quality requirements to ensure consistent project execution and regulatory complianceRequired Knowledge and Experience: Bachelor's degree with 5+ years of project management experience supporting National Health Service (NHS) customers, including healthcare supply chain operationsDemonstrated experience delivering large-scale, complex projects on time and within budgetProject management certification such as Project Management Professional (PMP), PRINCE2, or equivalent Experience using project management tools and methodologies, including Microsoft Project and Agile, Waterfall, or Hybrid delivery approachesExperience working within managed services, outsourcing, or healthcare operations environments Fluency in English; additional language skills including Dutch, Danish, French, or German are preferredPhysical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
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Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: United Kingdom: 86,160.00 GBP - 129,240.00 GBP | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).SummaryLocation: Watford, Hertfordshire, United KingdomType: Full time
Service Activation Manager, Integrated Health Solutions in Northampton employer: Medtronic
At Medtronic, we are dedicated to fostering a work environment that prioritises employee growth and well-being. As a Customer Service Representative in the UK&I, you will be part of a dynamic team that values innovation and collaboration, offering you the chance to make a real impact in healthcare while enjoying a competitive salary and flexible benefits. Join us to develop your career in a purpose-driven culture that supports your professional journey and celebrates your contributions to improving patient care.
