Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support for Medtronic's Diabetes products and resolve customer queries.
- Company: Medtronic is a global leader in healthcare technology, dedicated to improving lives.
- Benefits: Enjoy a competitive salary, flexible benefits, and a hybrid work model.
- Why this job: Join a mission-driven team focused on innovation and making a real impact in healthcare.
- Qualifications: Fluent in Finnish and English, with strong communication and multitasking skills.
- Other info: Work 2 days in Watford and 3 days remotely, fostering a balanced work-life environment.
The predicted salary is between 28800 - 43200 £ per year.
At Medtronic, you can begin a lifelong career of exploration and innovation while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
This position offers an exciting opportunity to work with Medtronic\’s Diabetes business. Medtronic plans to separate its Diabetes division to foster future growth and innovation, reallocating investments and resources across the company. This separation enables our team to operate with greater speed and agility, leveraging increased investments to drive innovation and improve patient care.
We are actively seeking talented individuals to join our team! This is a hybrid role, requiring 2 days in our Watford office and 3 days remote.
Responsibilities may include but are not limited to:
- Providing safe and accurate technical support to customers using Medtronic Diabetes products and services
- Supporting patients, Medtronic personnel, and healthcare professionals
- Resolving technical queries with troubleshooting tools
- Documenting all interactions in our Customer Relationship Management (CRM) system
- Exceeding customer expectations through effective inquiry resolution
- Striving for first contact resolution and delivering world-class service
- Gaining in-depth product knowledge, understanding call and quality management, and troubleshooting
Required Knowledge and Experience:
- Excellent verbal and written communication skills in Finnish and English
- Ability to stay calm and resilient under pressure
- Proficiency with MS Office and CRM systems
- Effective multitasking skills, navigating multiple programs to access data and provide real-time care instructions
- Basic to intermediate math skills for assisting with vital statistics
Physical Job Requirements
The above describes the general nature of the work but is not exhaustive of all responsibilities and skills required.
Benefits & Compensation
Medtronic offers a competitive salary and flexible benefits, supporting employees at every career and life stage. We value our employees\’ contributions and share in the success they help create.
About Medtronic
We lead in healthcare technology, tackling the most challenging health problems globally. Our mission is to alleviate pain, restore health, and extend life. With over 95,000 passionate employees worldwide, we innovate from R&D to manufacturing to improve lives. Learn more about our mission and commitment to diversity here.
#J-18808-Ljbffr
Customer Services Representative - Finnish Speaker. employer: Medtronic
Contact Detail:
Medtronic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative - Finnish Speaker.
✨Tip Number 1
Familiarise yourself with Medtronic's Diabetes products and services. Understanding the technical aspects and common customer queries will help you stand out during interviews, as you'll be able to demonstrate your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your Finnish and English communication skills, especially in a customer service context. Role-playing common customer interactions can help you feel more confident and prepared to handle real-life scenarios effectively.
✨Tip Number 3
Showcase your ability to stay calm under pressure by preparing examples from past experiences where you've successfully managed challenging situations. This will highlight your resilience and problem-solving skills, which are crucial for this role.
✨Tip Number 4
Get comfortable with CRM systems and MS Office tools. If you have experience using similar software, be ready to discuss it. If not, consider taking a quick online course to boost your confidence and show your commitment to learning.
We think you need these skills to ace Customer Services Representative - Finnish Speaker.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, especially any roles where you provided technical support. Emphasise your language skills in Finnish and English, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare and innovation. Mention specific experiences where you've exceeded customer expectations or resolved complex queries, demonstrating your problem-solving skills.
Showcase Technical Proficiency: In your application, mention your familiarity with MS Office and CRM systems. If you have experience with troubleshooting tools or similar software, be sure to include that as well.
Highlight Multitasking Abilities: Provide examples of how you've successfully managed multiple tasks in previous roles. This could include handling customer inquiries while documenting interactions, which is essential for this position.
How to prepare for a job interview at Medtronic
✨Showcase Your Language Skills
Since this role requires excellent verbal and written communication in both Finnish and English, be prepared to demonstrate your proficiency. You might be asked to respond to questions in both languages, so practice switching between them smoothly.
✨Understand Medtronic's Mission
Familiarise yourself with Medtronic's mission to alleviate pain and restore health. During the interview, express how your values align with theirs and how you can contribute to their goal of improving patient care.
✨Prepare for Technical Questions
As a Customer Services Representative, you'll need to resolve technical queries. Brush up on common issues related to diabetes products and think about how you would troubleshoot these problems effectively.
✨Demonstrate Resilience and Multitasking
The job requires staying calm under pressure and multitasking. Prepare examples from your past experiences where you've successfully managed multiple tasks or handled stressful situations, showcasing your ability to thrive in a fast-paced environment.
