Overview
As a Principal Implementation Specialist, you will take on a pivotal role in advancing our implementation projects. As part of the Customer Success team, you will follow the customer journey, including pre-sales, implementation, Go‑live and post‑Go‑live. You will be a key partner to sales, product and engineering teams.
Responsibilities
- Project manage multiple concurrent full-cycle implementations of Touch Surgery Ecosystem at major hospital systems, ensuring projects are executed on‑time and within budget.
- Engage with clinical and administrative stakeholders and ensure polished communication and collaboration throughout each deployment project with Surgeons, Nurses, OR Managers, Residents, Hospital IT and Biomedical Engineering.
- Develop and maintain a deep understanding of the Touch Surgery Ecosystem and build working relationships with internal product and engineering teams to ensure real‑world client feedback is incorporated into future product development.
- Lead kickoff and training presentations for clinical audiences and provide Go‑live support in the operating room.
- Test and install our hardware solutions in live operating rooms prior to deployment, including network configuration.
- Partner with the sales team and project manage and support pre‑sales activities, including IT, privacy and cybersecurity reviews, leveraging Medtronic's expert teams when required.
- Monitor account health post Go‑live and create and execute action plans to increase adoption and prevent account risk.
Qualifications
- Bachelor's degree required.
- Previous minimum experience of 4 years working in hospital operating rooms or procedural rooms from either a clinical, technology, consultancy or medical device perspective.
- Strong project management skills and experience with project management tools are prioritized. Experience with driving the adoption of digital technologies.
- Ability to work remotely and productively for an international company spanning multiple time zones across the US and Europe.
- Ability to communicate and influence effectively across multiple internal teams and customer departments.
- Ability to travel 25-75% of the time, as needed, to customer sites.
- Experience with Healthcare IT is preferred, including network configuration and live streaming technologies. Some technical proficiency is required to understand our products and conduct the required testing with integrated surgical video systems.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
