At a Glance
- Tasks: Support customer care operations and solve complex challenges in a dynamic healthcare environment.
- Company: Join Medtronic, a leader in medical technology dedicated to improving patient care.
- Benefits: Enjoy competitive salary, flexible benefits, and a supportive work culture.
- Other info: Opportunities for career growth and professional development in a regulated industry.
- Why this job: Make a real difference in healthcare while developing your skills in a collaborative team.
- Qualifications: Experience in customer service and strong problem-solving skills are essential.
The predicted salary is between 56250 - 68750 £ per year.
Chez Medtronic, vous pouvez entamer une longue carrière d’exploration et d’innovation tout en aidant à soutenir l’accès aux soins de santé et l’équité pour tous. Vous dirigerez avec détermination en surmontant les obstacles à l’innovation dans un monde davantage connecté et compatissant.
Journée type
At Medtronic, our mission is to alleviate pain, restore health and extend life. Every day, healthcare professionals around the world rely on our technologies to care for patients. As we build our new in-house Service & Repair Customer Care organization, we are looking for experienced Customer Service Specialists who combine operational expertise with a passion for continuous improvement. This role is ideal for professionals who enjoy solving complex customer challenges, driving operational excellence, and helping teams succeed. While you will contribute to projects, process improvements, and system enhancements, you will also remain closely connected to day-to-day customer care operations and customer interactions. Your work will directly support healthcare providers and ultimately contribute to patient care.
Responsibilities
- Act as a subject matter expert and escalation point for complex customer cases and service-related issues.
- Spend a significant portion of your time supporting daily customer care operations, managing customer requests, quotations, orders, escalations, and follow-up activities.
- Partner closely with Customer Care Representatives, service engineers, repair centers, logistics teams, and other stakeholders to deliver an exceptional customer experience.
- Drive continuous improvement initiatives by identifying process gaps, simplifying ways of working, and implementing sustainable solutions.
- Participate in projects, system implementations, and User Acceptance Testing (UAT) activities to support business transformation and operational excellence.
- Support quality and compliance requirements in a highly regulated MedTech environment, ensuring adherence to company policies and regulatory standards.
- Analyze operational performance, identify trends, and use data-driven insights to improve service quality and customer satisfaction.
- Share knowledge, support onboarding and training activities, and help develop capabilities across the wider Customer Care team.
Required Knowledge and Experience
- A bachelor's degree or equivalent higher education qualification.
- Several years of experience in customer service, customer operations, service support, or a related environment.
- Experience managing complex customer situations, escalations, or cross-functional processes.
- Strong analytical and problem-solving skills.
- The ability to identify improvement opportunities and drive change in a structured way.
- Excellent communication and stakeholder management skills.
- A proactive mindset with the confidence to take ownership and influence others.
- An interest in healthcare, medical technology, technical services, or regulated industries.
- Professional proficiency in English. An additional European language is highly valued.
- Experience with SAP, Salesforce, service management systems, quality processes, project work, or continuous improvement methodologies is beneficial.
Exigences physiques du poste
Les déclarations ci-dessus visent à décrire la nature générale et le niveau du travail effectué par les employés affectés à ce poste, mais elles ne constituent pas une liste exhaustive de toutes les responsabilités et compétences requises pour ce poste.
Avantages sociaux et rémunération
Medtronic offre un salaire compétitif et un ensemble d’avantages sociaux flexibles. Le cœur de nos valeurs est animé par un engagement envers nos employés. Nous saluons leurs contributions et partageons avec eux le succès qu’ils ont contribué à créer. Nous offrons un large éventail d’avantages, de ressources et de régimes de rémunération concurrentiels conçus pour vous soutenir à chaque étape de votre carrière et de votre vie personnelle.
Pay range: Denmark: 492,000.00 DKK - 738,000.00 DKK | Netherlands: 50,000.00 EUR - 75,000.00 EUR | United Kingdom: 36,800.00 GBP - 55,200.00 GBP | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
E0O / EEO Policy
La politique de Medtronic consiste à assurer l’équité en matière d’emploi (EEO) à toutes les personnes, indépendamment de l’âge, de la couleur de peau, de la nationalité, du statut de citoyenneté, d’un handicap physique ou mental, de la race, de la religion, des croyances, du genre, du sexe, de l’orientation sexuelle, de l’identité et/ou expression de genre, des informations génétiques, de l’état matrimonial, du statut au regard de l’assistance publique, du statut d’ancien combattant ou de toute autre caractéristique protégée par la loi nationale, fédérale ou locale. En outre, Medtronic proposera des aménagements raisonnables aux personnes qualifiées ayant un handicap.
Pour les commerciaux et autres employés de terrain en contact direct avec les patients, se rendre dans un établissement de soins est considéré comme une fonction essentielle du travail et nous attendons de nos employés qu’ils se conforment à toutes les exigences d’accréditation dans les hôpitaux ou cliniques qu’ils soutiennent. Cet employeur participe au programme fédéral « E-Verify » pour confirmer l’identité et l’autorisation d’emploi de tous les employés récemment embauchés.
Spécialiste Service Clients in Watford employer: Medtronic plc
Medtronic plc is an exceptional employer located in Watford, offering a dynamic work culture that prioritises patient-focused service and continuous improvement. Employees benefit from comprehensive training, opportunities for professional growth, and the chance to collaborate with industry experts in a highly regulated MedTech environment, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Spécialiste Service Clients in Watford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Medtronic plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Medtronic plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Spécialiste Service Clients in Watford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Medtronic plc:Your cover letter is your chance to shine! Tell us why you want to work at Medtronic plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Medtronic plc!
How to prepare for a job interview at Medtronic plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
