At a Glance
- Tasks: Provide top-notch field service and customer support for medical equipment.
- Company: Join Medtronic, a leader in global healthcare technology.
- Benefits: Enjoy competitive salary, flexible benefits, and career growth opportunities.
- Other info: Dynamic team culture focused on innovation and lifelong learning.
- Why this job: Make a real impact in healthcare while developing your skills.
- Qualifications: Degree in engineering and experience in medical equipment service required.
The predicted salary is between 36000 - 60000 £ per year.
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
The Service & Repair department is a growing organization across EMEA and is part of the Customer Care & Supply Chain organization of Medtronic. Your focus will be providing the highest levels of field service and customer support across a wide range of products including Ear Nose Throat, Acute Care and Monitoring, Cranial Spine Technologies and Surgical Innovations to customers. This is a great opportunity to develop and drive customer loyalty and experience for Service and Repair whilst developing revenue and commercial opportunities. The successful candidate will have a key role in implementing the strategy for Service and Repair, with the goal of establishing us as an uncontested market leader as a service provider across all sectors. To strengthen this team, we are looking for a Field Service Engineer to support customers in London and home counties.
Responsibilities may include the following and other duties may be assigned:
- Proactively engage customers within your territory
- Repair and schedule preventive maintenance visits whilst supporting the growth of service revenue through contract sales and renewals
- Achieve service performance metrics in a way that enhances our reputation in the market; this will include Net Promoter Score as the single metric of customer loyalty.
- Drive to achieve Service & Repair revenue growth, identifying and following up on revenue opportunities with your customers
- Identify and address all key decision makers with respect to service & repair including Clinical engineering and Electro-Bio Medical Engineering department heads (EBME), building strong and lasting relationships with both the business and customers is an important aspect of the role
- Comply with operational guidelines and QA procedures
Required Knowledge and Experience:
- Degree, Higher National Certificates (HNCs) or equivalent in electronic/ electro-mechanical engineering
- Service experience within the medical equipment or healthcare industry
- Strong problem-solving skills, demonstrable initiative and ability to contribute to process improvement
- Customer focused attitude, dedicated to building long term relationships and exceeding expectations
- Commercial astuteness and ability to recognize and lead revenue growth opportunities
Experience of working in a hospital environment and experience in using maintenance tracking software for documentation purposes would be an advantage as would prior experience of training others, including operational training of devices.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity.
- Build a better future, amplifying your impact on the causes that matter to you and the world
- Grow a career reflective of your passion and abilities
- Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
- Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
- Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
- Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
- Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.
If you need assistance completing your application please email AskHR@medtronic.com. To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com.
Technical Service Specialist employer: Medtronic plc
At Medtronic, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and well-being. As a Technical Service Specialist in Watford, you'll have the opportunity to engage with cutting-edge healthcare technologies while enjoying a competitive salary and flexible benefits package designed to support you at every stage of your career. Join us in our mission to transform lives and make a meaningful impact in the healthcare industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Medtronic and understanding their mission. Be ready to discuss how your skills align with their goals, especially in customer service and technical support. Show them you're not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Since this role involves technical service, be prepared to tackle hypothetical scenarios during interviews. Think through your approach and communicate clearly how you'd resolve issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Medtronic team. Let’s get you that job!
We think you need these skills to ace Technical Service Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Service Specialist role. Highlight relevant experience in electronic or electro-mechanical engineering and any service experience within the medical equipment or healthcare industry. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at Medtronic. Be sure to mention your customer-focused attitude and any experience that showcases your problem-solving skills.
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities—show us your achievements! Use metrics where possible to demonstrate how you've driven revenue growth or improved customer satisfaction in previous roles. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there. Let’s get started on this journey together!
How to prepare for a job interview at Medtronic plc
✨Know Your Tech Inside Out
As a Technical Service Specialist, you'll be dealing with complex medical equipment. Make sure you brush up on your knowledge of electronic and electro-mechanical engineering principles. Familiarise yourself with the specific products you'll be supporting, as well as any recent innovations in the field.
✨Showcase Your Customer Focus
This role is all about building strong relationships with customers. Prepare examples of how you've gone above and beyond to meet customer needs in previous roles. Highlight your problem-solving skills and how they’ve helped enhance customer satisfaction.
✨Demonstrate Commercial Awareness
Understanding the business side of things is crucial. Be ready to discuss how you've identified revenue opportunities in past positions. Think about how you can contribute to Medtronic's goals of service revenue growth and customer loyalty.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations. Practice responding to scenarios where you had to troubleshoot a technical issue or manage a difficult customer interaction. This will show your practical skills and readiness for the role.
