At a Glance
- Tasks: Lead innovative projects in healthcare technology and ensure successful implementation of cutting-edge solutions.
- Company: Join Medtronic, a global leader in healthcare technology dedicated to improving lives.
- Benefits: Competitive salary, performance incentives, and a range of benefits to support your career journey.
- Other info: Dynamic, inclusive culture with opportunities for growth and lifelong learning.
- Why this job: Make a real impact on patient care while working with advanced AI and medical technologies.
- Qualifications: Bachelor's degree and 4+ years in hospital settings; project management skills are essential.
The predicted salary is between 62400 - 93600 £ per year.
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
The Digital Technologies Business Unit (DTBU) is implementing cutting-edge AI technology, computer vision, and augmented reality in the operating room (OR) to augment surgical coaching, and eventually, performance. Our goal is to deliver safer surgery around the world. Our Touch SurgeryTM Video solution is an innovative video management and data analytics platform for hospitals that includes the DS1 Computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery.
As a Principal Customer Success Specialist, you will take on a pivotal role in advancing our implementation projects. As part of the Customer Success team, your responsibilities will follow the customer journey, including pre-sales, implementation, Go-live and post-Go-live. You'll be a part of a Global team, and a key partner to sales, product and engineering teams.
Responsibilities
- Project manage multiple concurrent full-cycle implementations of Touch Surgery Ecosystem at major hospital systems, ensuring projects are executed on-time and within budget.
- Engage with clinical and administrative stakeholders and ensure polished communication and collaboration throughout each deployment project with Surgeons, Nurses, OR Managers, Residents, Hospital IT and Biomedical Engineering.
- Develop and maintain a deep understanding of the Touch Surgery Ecosystem and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into future product development.
- Lead Kickoff and Training Presentations for clinical audiences and provide Go-Live support in the operating room.
- Test and install our hardware solutions in live operating rooms prior to deployment, including network configuration.
- Partner with the sales team and project manage and support pre-sales activities, including IT, privacy and cybersecurity reviews, leveraging Medtronic’s expert teams when required.
- Monitor account health post Go-live and create and execute action plans to increase adoption and prevent account risk.
Required Knowledge and Experience
- Bachelor’s degree required.
- Previous minimum experience of 4 years working in hospital Operating Rooms/Procedural rooms from either a clinical, technology, consultancy or medical device perspective.
- Strong project management skills and experience with project management tools are prioritized.
- Experience with driving the adoption of digital technologies.
- Ability to work remotely and productively for an international company spanning multiple time zones across the US and Europe.
- Ability to communicate and influence effectively across multiple internal teams and customer departments.
- Ability to travel 25-75% of the time, as needed, to customer sites.
- Experience with Healthcare IT is preferred, including network configuration and live streaming technologies.
- Some technical proficiency is required to understand our products and conduct the required testing with integrated surgical video systems.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Pay range: United Kingdom: 62,400.00 GBP - 93,600.00 GBP. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Principal Customer Success Specialist - UK&I in London employer: Medtronic plc
Medtronic plc is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among multidisciplinary teams. With flexible work arrangements and a commitment to employee growth, you will have the opportunity to develop cutting-edge medical device software while making a meaningful impact on patient care in the vibrant setting of Greater London.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Customer Success Specialist - UK&I in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Medtronic plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Medtronic plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Principal Customer Success Specialist - UK&I in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Medtronic plc:Your cover letter is your chance to shine! Tell us why you want to work at Medtronic plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Medtronic plc!
How to prepare for a job interview at Medtronic plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
