At a Glance
- Tasks: Join us as a Trainee Service Technician, delivering and maintaining products for our customers.
- Company: Medstrom is a patient-focused company that values its employees and has an open culture.
- Benefits: Enjoy a starting salary up to £25,000, 33 days leave, and discounts on shopping and holidays.
- Other info: Full training provided, with opportunities for career progression in a supportive environment.
- Why this job: Be part of an Employee Ownership Trust, making a real impact in healthcare while growing your career.
- Qualifications: A clean driving licence is essential; mechanical or electrical interest is a plus but not required.
The predicted salary is between 20000 - 28000 £ per year.
Castle Donington, Derby
Are you ready to start your career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.
Youll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and crucially their patients outcomes.
Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in, the companys success.
We are looking for an enthusiastic Trainee Service Technician to join us working Sunday to Thursday, based from our Logistics centre in Castle Donington and travelling to customers around the Midlands.
The Benefits:
- Basic starting salary of £25,000 (with annual reviews), estimated potential earnings of £27,000+ with on-call
- On-call rotation available with additional payments
- Contributory pension scheme
- 33 days annual leave entitlement
- Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme along with other wellbeing benefits
- Salary sacrifice schemes including Cycle to Work
- Full induction with great training and support from dedicated team members
- Receive a treat on your birthday
- Death in Service benefit provided
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company
The Role:
As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at the delivery stage to customers in various clinical environments. This role follows our Career Pathway, with clearly defined training, experience, and knowledge to enable you to progress your career with Medstrom.
Main responsibilities of the role:
- Deliver clean, ready-to-use, products to customer sites
- Collect products after use and return to the service centre location
- Disinfect, function check, repair and electrical safety test products - full training will be given
- Complete records of testing, delivery and collection within our computerised system
- Maintain available product stock and spare parts inventory
- Complete product modifications when required
- Provide product demonstrations and basic training to staff
- Maintain a clean and tidy work environment
Hours of work: 37.5 hours per week, working Sunday to Thursday, 8am 4.30pm. Participation in the on-call rota after training will be on a rota basis.
About You:
To join us as a Trainee Service Technician, ideally, you will need to have or be willing to develop the following skills:
- Mechanical or electrical interest/experience desirable, but not essential as full training will be provided
- Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
- Experience of delivery driving and planning routes would be desirable
Personal Requirements:
- A proactive, can-do attitude; keen and enthusiastic
- Excellent customer service skills
- The ability to communicate effectively
- The ability to work under your initiative, and follow procedures to achieve deadlines
- Basic knowledge of hygiene and safety rules is desirable
- Basic PC skills to include email and MS Office
- Willingness to have a DBS completed
Please note, this role will involve manual handling - lifting, carrying, and loading Medstrom products into the van.
In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and through our unique ownership model is continuing to grow, whilst offering great career opportunities for those that are keen to progress.
Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.
Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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Trainee Service Technician in Derby employer: Medstrom
At Medstrom, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that empowers our employees to thrive. As part of an Employee Ownership Trust, you will have a genuine stake in the company's success, alongside competitive benefits such as a starting salary of up to £25,000, generous annual leave, and comprehensive training. Located in Castle Donington, our team is dedicated to making a meaningful impact in the healthcare sector, ensuring both personal and professional growth opportunities for all staff members.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Service Technician in Derby
✨Tip Number 1
Familiarise yourself with Medstrom's products and services. Understanding what they offer will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer service or delivery driving. Even if it's not directly related, showcasing your ability to interact positively with customers can set you apart.
✨Tip Number 3
Prepare to discuss your problem-solving skills. As a Trainee Service Technician, you'll need to demonstrate how you can think on your feet and handle unexpected challenges effectively.
✨Tip Number 4
Show enthusiasm for learning and development. Since full training is provided, expressing your eagerness to learn new skills and grow within the company can make a strong impression.
We think you need these skills to ace Trainee Service Technician in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights any relevant experience or skills that align with the Trainee Service Technician role. Emphasise your customer service skills and any mechanical or electrical interests, even if they are not extensive.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Medstrom and how your values align with their patient-focused approach and employee ownership model.
Highlight Relevant Skills:In your application, clearly outline your ability to communicate effectively, work under your initiative, and follow procedures. Mention any experience with delivery driving or basic PC skills, as these are desirable for the role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Medstrom
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Medstrom values a can-do attitude, so let your passion for customer service and eagerness to learn shine through during the interview.
✨Highlight Relevant Skills
Even if you don't have direct experience, mention any mechanical or electrical interests you have. Discussing your willingness to learn and develop these skills will demonstrate your commitment to the role.
✨Prepare for Practical Scenarios
Since the role involves delivery and maintenance, be ready to discuss how you would handle various situations, such as managing time effectively or ensuring product safety. This shows that you understand the responsibilities of the position.
✨Ask Insightful Questions
Prepare questions that show your interest in the company culture and the Employee Ownership Trust model. Inquiring about training opportunities or career progression can also highlight your long-term interest in growing with Medstrom.
