Trainee Service Technician

Trainee Service Technician
Nottingham

Are you ready to start your career with a company that places both its employees and customers at the heart of everything they do? If you\’re a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.

Youll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and, crucially, their patients outcomes.

Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to, and share in, the companys success.

We are looking for a dedicated Trainee Service Technician to join us and help provide high-quality products to customers across Nottinghamshire (predominantly City Hospital).

The Benefits:

– Basic starting salary of up to £25,500 per annum + on-call payments (approx. OTE of £27,500+ with additional payments)
– On-call rotation after training, one week per cycle for all technicians
– Contributory pension scheme
– 33 days annual leave allowance
– Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme, along with other wellbeing benefits
– Salary sacrifice schemes, including Cycle to Work
– Full induction, with great training and support from dedicated team members
– Receive a treat on your birthday
– Death in Service benefit provided
– Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company

The Role:

As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers.

After training, this will include the delivery and set up of products for patients within agreed delivery times, repair and proactive maintenance of products and support at the delivery stage to customers in various clinical environments.

Main responsibilities of the role:

– Deliver clean, ready-to-use products to customer sites
– Collect products after use and return to the service centre location
– Disinfect, function check, repair, and electrical safety test products – full training will be given
– Complete records of testing, delivery and collection within our computerised system
– Maintain available product stock and spare parts inventory
– Complete product modifications when required
– Provide product demonstrations and basic training to staff
– Maintain a clean and tidy work environment

Hours of work: 37.5 per week, working Tuesday to Saturday (Tues Thurs alternating 8am 3.30pm/10.30am 6pm and Friday & Saturday 8am 6pm)

About You:

To join us as a Trainee Service Technician, ideally, you will need to have or be willing to develop the following skills:

– Mechanical or electrical interest/experience desirable, but not essential, as full training will be provided
– Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
– Knowledge of Medstrom and/or other medical device manufacturers products would be desirable but not essential

You will also need the following:

– A proactive, can-do attitude, keen and enthusiastic
– Excellent customer service skills
– The ability to communicate effectively
– The ability to work under your initiative and follow procedures to achieve deadlines
– Basic PC skills, including email and MS Office
– A DBS check (or the willingness to complete one)

Please note, this role will involve manual handling – loading, lifting, and carrying Medstrom products into the van.

In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress.

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero-tolerance policy towards any harassment of any kind towards our colleagues.