At a Glance
- Tasks: Clean, maintain, and support product delivery while adhering to quality processes.
- Company: Medstrom is an Employee Ownership Trust, focusing on patient care since 2010.
- Benefits: Enjoy a starting salary of £25,000, 33 days annual leave, and discounts on shopping.
- Other info: Work hours are Sunday to Thursday, 8am - 4pm, based in Ebbsfleet.
- Why this job: Join a growing company with unique ownership benefits and career progression opportunities.
- Qualifications: A full UK driving licence and basic PC skills are essential; training provided.
The predicted salary is between 25000 - 25000 £ per year.
Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a can-do attitude, we want to hear from you.
We are looking for a Product Cleaner/Driver to join our Ebbsfleet team on a full-time, permanent basis, working Sunday to Thursday.
The Benefits
- Starting salary of £25,000 per annum
- Contributory Pension scheme
- Discounts and cashback on shopping, supermarkets, and holidays
- 33 days annual leave entitlement
- Full Induction with great training and support from dedicated team members
- Receive a treat on your birthday
- Death in Service benefit provided
- Salary Sacrifice Schemes, including Cycle to Work
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company
Your Role
As a Product Cleaner, you will clean, maintain and support the delivery of our products to customers throughout London and the South, based within our service centre in Ebbsfleet. During busy periods and absences, you will also provide delivery driving assistance as and when required. Whilst adhering to established quality processes, you'll clean and test products, ensuring they are ready for use, providing a high level of service to our internal technicians who will install products at customer sites.
Main duties will include:
- Delivering a timely and appropriate service to customers
- Keeping an inventory of products and spare parts
- Ensuring compliance with quality processes, both internal and external
- Cleaning, testing and repairing products and making them ready for use
- Meeting daily product targets
- Completing and recording electrical safety testing on products during tasks
- Ensuring the cleanliness of the workplace
- Completing daily/weekly activity reports
- Updating relevant IT systems
Working hours: 37.5 hours per week, Sunday to Thursday, 8am - 4pm.
About You
To be considered as a Product Cleaner / Driver, you will need:
- Basic knowledge of hygiene and safety rules would be an advantage, but is not essential
- A full UK driving licence is essential to support the wider team when needed
- Basic PC skills to include email and MS Office
- Electrical safety testing qualification or certificate would be equally desirable, but is not essential, as full training will be provided
Personal Requirements:
- The ability to work on your own initiative and follow procedures laid out by the business to achieve deadlines
- A proactive, can-do attitude with a flexible outlook
Please note, this role will involve manual handling duties.
Why join Medstrom?
Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company's success.
In addition to the salary and related benefits, you will join a company that has grown extensively within the last five years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress.
Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Product Cleaner / Driver in Maidstone employer: Medstrom
Medstrom, located in Northfleet, Kent, offers a contributory pension scheme and birthday treats. As an Employee Ownership Trust, employees share in the company's success, fostering a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Cleaner / Driver in Maidstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Medstrom. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Medstrom before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Cleaner / Driver in Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Medstrom:Your cover letter is your chance to shine! Tell us why you want to work at Medstrom specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Medstrom!
How to prepare for a job interview at Medstrom
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
