At a Glance
- Tasks: Provide 1st line IT support and assist with hardware and software issues.
- Company: Join Medstrom, a patient-focused company with an open culture and employee ownership.
- Benefits: Earn £18,000, enjoy 33 days off, and access discounts on shopping and holidays.
- Other info: Flexible working hours and a chance to make a real impact in healthcare.
- Why this job: Kickstart your IT career with hands-on experience and great training in a supportive environment.
- Qualifications: 5 GCSEs at grade 4 or above, plus a passion for IT and technology.
The predicted salary is between 800 - 1000 £ per month.
About Us
Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you’re a motivated, customer-focused individual with a can-do attitude, we want to hear from you.
You’ll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and, crucially, their patients’ outcomes.
Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.
We are looking for an enthusiastic IT Service Desk Apprentice to join us at our Head Office in Castle Donington, Leicestershire/Derbyshire.
- Apprentice starting salary of £18,000
- Contributory pension scheme
- 33 days’ annual leave entitlement
- Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
- Salary Sacrifice Schemes, including Cycle to Work
- Great training, support and mentorship
- Receive a treat on your birthday
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company
The Role
As an IT Service Desk Apprentice, you will be based within our small IT team, providing support and guidance to staff across the business.
You will support with:
- Providing 1st line support, including user support, hardware and software support
- Administration of online services such as Office 365
- Help to provide administration of equipment, forms and asset tracking, ensuring accurate records are maintained
- Providing end-user support and monitoring the IT support emails and tickets raised
- Fixing/upgrading business IT hardware to include computers, phones and printers
- Mobile device support and administration of mobile devices
- Administration of servers/computers, including ensuring systems are fully patched
- Administration of anti-virus software, ensuring that all computers are free from viruses and malware
- Setting up accounts and equipment for new employees
You will be enrolled on the Level 3 Microsoft IT Support Technician Apprenticeship.
Hours of work: 37.5 per week, Monday - Friday (approx. 8.30am - 5pm, we can try to be flexible)
About You
To join us as an IT Service Desk Apprentice, we are looking for:
- Minimum of 5 GCSEs (or equivalent) at grade 4 or above (grade C or above) in Maths, English, and ideally Computer Studies
- Knowledge of computers and an interest in IT equipment/technology
- Basic knowledge of Office 365
- Basic iOS and/or Android knowledge
- Basic Windows knowledge
- Flexible attitude with a willingness to support the business if required to accommodate planned or emergency works
- Excellent communication skills to deal with people from all areas of the business
- Drive, patience and the ability to cope under pressure
- Self-motivated, enthusiastic and keen to learn
Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
IT Service Desk Apprentice employer: Medstrom
Medstrom is an exceptional employer that prioritises both employee satisfaction and customer care, fostering a supportive work culture in Portsmouth. With a strong focus on professional development through comprehensive training and a clear career pathway, employees enjoy competitive benefits including a contributory pension scheme, generous annual leave, and the unique advantage of being part of an Employee Ownership Trust, allowing them to share in the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Apprentice
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Medstrom values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Medstrom might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Medstrom!
✨Direct Apply to Medstrom
Let's not forget to apply directly through the Medstrom website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Apprentice
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Medstrom.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Medstrom. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Medstrom
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
