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For Companies At a Glance
- Tasks: Provide 1st line IT support and assist with hardware and software issues.
- Company: Join Medstrom, a patient-focused company with an open culture and employee ownership.
- Benefits: Earn £18,000, enjoy 33 days off, and access discounts on shopping and holidays.
- Why this job: Kickstart your IT career with hands-on experience and great training in a supportive environment.
- Qualifications: 5 GCSEs at grade 4 or above, plus a passion for IT and technology.
- Other info: Flexible working hours and a chance to make a real impact in healthcare.
The predicted salary is between 800 - 1000 £ per month.
About Us
Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you’re a motivated, customer-focused individual with a can-do attitude, we want to hear from you.
You’ll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and, crucially, their patients’ outcomes.
Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.
We are looking for an enthusiastic IT Service Desk Apprentice to join us at our Head Office in Castle Donington, Leicestershire/Derbyshire.
- Apprentice starting salary of £18,000
- Contributory pension scheme
- 33 days’ annual leave entitlement
- Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
- Salary Sacrifice Schemes, including Cycle to Work
- Great training, support and mentorship
- Receive a treat on your birthday
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company
The Role
As an IT Service Desk Apprentice, you will be based within our small IT team, providing support and guidance to staff across the business.
You will support with:
- Providing 1st line support, including user support, hardware and software support
- Administration of online services such as Office 365
- Help to provide administration of equipment, forms and asset tracking, ensuring accurate records are maintained
- Providing end-user support and monitoring the IT support emails and tickets raised
- Fixing/upgrading business IT hardware to include computers, phones and printers
- Mobile device support and administration of mobile devices
- Administration of servers/computers, including ensuring systems are fully patched
- Administration of anti-virus software, ensuring that all computers are free from viruses and malware
- Setting up accounts and equipment for new employees
You will be enrolled on the Level 3 Microsoft IT Support Technician Apprenticeship.
Hours of work: 37.5 per week, Monday - Friday (approx. 8.30am - 5pm, we can try to be flexible)
About You
To join us as an IT Service Desk Apprentice, we are looking for:
- Minimum of 5 GCSEs (or equivalent) at grade 4 or above (grade C or above) in Maths, English, and ideally Computer Studies
- Knowledge of computers and an interest in IT equipment/technology
- Basic knowledge of Office 365
- Basic iOS and/or Android knowledge
- Basic Windows knowledge
- Flexible attitude with a willingness to support the business if required to accommodate planned or emergency works
- Excellent communication skills to deal with people from all areas of the business
- Drive, patience and the ability to cope under pressure
- Self-motivated, enthusiastic and keen to learn
Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
IT Service Desk Apprentice employer: Medstrom
Contact Detail:
Medstrom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Apprentice
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on common questions and think about how your skills align with what Medstrom is looking for.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let your passion for IT and customer service shine through. A positive attitude can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Medstrom team.
We think you need these skills to ace IT Service Desk Apprentice
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT and customer service shine through. We love seeing candidates who are genuinely excited about the role and eager to learn!
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We want to see how your background aligns with what we’re looking for in an IT Service Desk Apprentice.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you want to join Medstrom specifically. Share any personal experiences or insights that connect you to our mission of making a difference in patient outcomes.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves!
How to prepare for a job interview at Medstrom
✨Know Your Tech Basics
Brush up on your knowledge of computers, Office 365, and mobile devices. Be ready to discuss any relevant experience you have with these technologies, as they are crucial for the IT Service Desk role.
✨Show Off Your Customer Service Skills
Since this role is all about supporting staff, highlight any previous customer service experience. Think of examples where you’ve helped someone solve a problem or provided excellent support.
✨Prepare for Common Questions
Anticipate questions like 'How would you handle a frustrated user?' or 'What steps would you take to troubleshoot a computer issue?'. Practising your responses will help you feel more confident during the interview.
✨Demonstrate Your Enthusiasm
Let your passion for IT shine through! Talk about why you’re excited about this apprenticeship and how you see it fitting into your career goals. Companies love candidates who are genuinely interested in their work.
