At a Glance
- Tasks: Provide 1st line IT support and manage online services like Office 365.
- Company: Leading medical equipment manufacturer in the UK with a supportive IT team.
- Benefits: Starting salary of £18,000, generous leave, and pension schemes.
- Other info: Join a dynamic team and gain valuable skills through a Level 3 apprenticeship.
- Why this job: Kickstart your IT career with hands-on experience and mentorship.
- Qualifications: No prior experience needed, just a passion for IT and helping others.
The predicted salary is between 800 - 1400 £ per month.
A leading medical equipment manufacturer in the United Kingdom is seeking an IT Service Desk Apprentice to join their IT team. In this role, you will provide 1st line support for users, assist with the administration of online services such as Office 365, and manage IT hardware. You will be enrolled in a Level 3 Microsoft IT Support Technician Apprenticeship, receiving training and mentorship.
The position offers a starting salary of £18,000 and various employee benefits, including generous annual leave and pension schemes.
IT Service Desk Apprentice | 1st Line Support employer: Medstrom
Medstrom is an exceptional employer that prioritises both employee satisfaction and customer care, fostering a supportive work culture in Portsmouth. With a strong focus on professional development through comprehensive training and a clear career pathway, employees enjoy competitive benefits including a contributory pension scheme, generous annual leave, and the unique advantage of being part of an Employee Ownership Trust, allowing them to share in the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Apprentice | 1st Line Support
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. We recommend role-playing with a friend or using online resources to get comfortable with your answers. Confidence is key!
✨Tip Number 3
Show off your passion for IT! During interviews, share personal projects or experiences that highlight your skills. This will help us see your enthusiasm and commitment to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Service Desk Apprentice | 1st Line Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the IT Service Desk role. We want to see how your background aligns with providing 1st line support and managing IT hardware.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re a great fit for our team. Don’t forget to mention your interest in the Level 3 Microsoft IT Support Technician Apprenticeship.
Showcase Your Technical Skills:We’re looking for someone who’s comfortable with online services like Office 365. Be sure to mention any relevant technical skills or experiences you have, as this will help us see your potential for success in the role.
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply through our website. It’s the best way for us to keep track of your application and get back to you as soon as possible!
How to prepare for a job interview at Medstrom
✨Know Your Tech Basics
Brush up on your knowledge of common IT issues and solutions, especially those related to 1st line support. Familiarise yourself with tools like Office 365, as you might be asked how to troubleshoot basic problems or assist users effectively.
✨Show Enthusiasm for Learning
Since this is an apprenticeship, employers are looking for candidates who are eager to learn. Be prepared to discuss why you want to pursue a career in IT and how you plan to make the most of the training and mentorship offered.
✨Practice Your Communication Skills
As a 1st line support technician, you'll need to communicate clearly with users who may not be tech-savvy. Practice explaining technical concepts in simple terms, and be ready to demonstrate your ability to listen and respond to user needs.
✨Research the Company
Take some time to learn about the medical equipment manufacturer and their products. Understanding their mission and values will help you tailor your answers and show that you're genuinely interested in being part of their team.
