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For Companies At a Glance
- Tasks: Deliver and maintain high-quality medical products across Glasgow and Scotland.
- Company: Join Medstrom, a patient-focused company with an open culture and employee ownership.
- Benefits: Earn a competitive salary, enjoy 33 days off, and access discounts on shopping and holidays.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive environment.
- Qualifications: No experience needed; just a can-do attitude and a full UK driving licence.
- Other info: Great career growth opportunities with full training provided.
The predicted salary is between 25000 - 28000 £ per year.
About Us
Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you’re a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you. You’ll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and, crucially, their patients' outcomes. Established in 2010, Medstrom has grown substantially by being patient focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), allowing each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.
We are looking for a dedicated Trainee Service Technician to work from our service centre near Glasgow to help provide our high-quality medical products to customers across Glasgow and Scotland.
The Benefits
- Competitive basic salary of £25,000, with an estimated potential earning of approx. £28,000 with on-call payments
- Additional on-call payments
- Contributory pension scheme
- 33 days annual leave entitlement
- Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
- Salary Sacrifice Schemes, including Cycle to Work
- Full induction with great training and support
- Receive a treat on your birthday
- Death in Service benefit provided
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company
The Role
As a Trainee Service Technician, you’ll be tasked with ensuring the effective, timely and efficient delivery of products to customer sites, first-line fault service visits and repairs against specific service level agreements. You will also undertake planned preventative maintenance activities, field modifications, and provide support to customers for the products under contract with Medstrom. All activities are recorded via our job management system.
Main responsibilities of the role:
- Deliver clean, ready-to-use products to and around customer sites in Glasgow and Scotland
- Collect products after use and return them to the service location for cleaning
- Disinfect, function check, repair and electrical-safety test products
- Complete records of testing, delivery and collection
- Maintain available product stock and spare parts inventory
- Complete product modifications when required
- Provide product demonstrations and basic training to staff
- Maintain a clean and tidy work environment
- Undertake the required training to progress within our Career Pathway programme
Hours of work: 37.5 per week, working Monday to Friday, 8am - 4.30pm. You will also be required to participate in an out of hours on-call rota (once trained) to support the team and the customers, which covers weekends. This is subject to additional on-call payments.
About You
To join us as a Trainee Service Technician, ideally, you will need to have or be willing to develop the following.
Qualifications and experience requirements:
- Mechanical or electrical background desirable, but not essential, as full training will be provided
- Experience of delivery driving and planning routes would be desirable
- Full UK driving licence required (we use long wheelbase vans, but training and support to build confidence will be provided where required)
Personal Requirements:
- A proactive, can-do attitude
- Excellent customer service and communication skills
- Ability to work under own initiative, and follow procedures to achieve deadlines
- Basic PC skills to include email and MS Office
- The willingness to have a DBS completed
Please note, this role will involve manual handling - lifting, carrying and loading Medstrom products into the van. In addition to the salary and related benefits, you will join a company that has grown extensively within the last five years and, through our unique ownership model, is continuing to grow whilst offering great career opportunities for those who are keen to progress.
Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Locations
Trainee Service Technician in Glasgow, Scotland employer: Medstrom
Contact Detail:
Medstrom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Service Technician in Glasgow, Scotland
✨Tip Number 1
Get to know the company! Research Medstrom and understand their values, especially their focus on patient outcomes and employee ownership. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Trainee Service Technician, you'll be interacting with customers regularly. Think about examples from your past experiences where you've gone above and beyond for someone, and be ready to share those stories.
✨Tip Number 3
Be proactive during the interview! Ask questions about the role, the team, and the training process. This shows that you're eager to learn and grow within the company, which is exactly what Medstrom is looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're serious about joining Medstrom and are willing to take that extra step to connect with us.
We think you need these skills to ace Trainee Service Technician in Glasgow, Scotland
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love seeing candidates who are genuinely excited about becoming a Trainee Service Technician and making a difference in our customers' lives.
Tailor Your CV: Make sure to customise your CV to highlight relevant skills and experiences that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Medstrom
✨Know the Company Inside Out
Before your interview, take some time to research Medstrom. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Trainee Service Technician, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues. This will demonstrate your ability to handle customer interactions positively.
✨Demonstrate Your Can-Do Attitude
Medstrom is looking for motivated individuals with a proactive mindset. During the interview, share instances where you've tackled challenges head-on or gone above and beyond in your previous roles. This will highlight your suitability for the role.
✨Prepare for Practical Questions
Expect questions related to the technical aspects of the job, even if you don't have extensive experience. Brush up on basic mechanical or electrical concepts, and be ready to discuss how you'd approach tasks like product delivery or maintenance. Showing a willingness to learn can go a long way!