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For Companies At a Glance
- Tasks: Manage cash collection and build relationships to support our healthcare mission.
- Company: Join Medstrom, a patient-focused company with an employee ownership model.
- Benefits: Competitive salary, generous leave, discounts, and a stake in the company's success.
- Why this job: Make a real impact in healthcare while growing your career in a supportive environment.
- Qualifications: Experience in credit control and strong communication skills are essential.
- Other info: Dynamic team culture with excellent opportunities for personal and professional growth.
The predicted salary is between 28500 - 32500 £ per year.
Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything they do? If you're a motivated, customer-focused individual with a can-do attitude, we want to hear from you.
You’ll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and, crucially, their patients’ outcomes.
Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), allowing each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.
We are delighted to be recruiting an experienced Credit Controller for a brand-new role within our growing credit control team. This is a key role where you will be responsible for driving strong cash collection performance within a healthcare company.
The Benefits
- Starting salary of £28,500 - £32,500 (depending on experience)
- Contributory pension scheme
- 33 days’ annual leave, including Bank Holidays
- Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
- Salary Sacrifice Schemes, including Cycle to Work
- Great training, support, and mentorship
- Receive a treat on your birthday
- Death in Service benefit provided
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company
The Role
Reporting directly to the Invoicing & Credit Control Manager, you will take full ownership of your own ledger, take responsibility for maximising cash flow, and function as the first point of escalation for more complex queries and complaints.
You will work collaboratively across Sales, Operations, and Finance to deliver an efficient, customer-centred credit control service.
- Take full ownership of your ledger and deliver consistent, proactive cash collection
- Reduce aged debt and ensure timely follow-up on outstanding balances
- Act as the first line of escalation for payment issues, disputes, and complaints
- Build positive and supportive relationships with external and internal colleagues
- Coach new sales staff to strengthen performance and knowledge of cash collection within their accounts
- Work closely with the Invoicing and Credit Control Manager to improve processes and support wider financial targets
- Communicate clearly and sensitively when discussing balances and payment expectations
- Support our invoicing team with month-end billing
- Prepare, process, and issue customer invoices accurately and on time
- Verify invoice details against purchase orders and delivery notes
- Assist with resolving invoice discrepancies and consulting with internal teams and clients
- Maintain up-to-date records of invoices and payments in the accounting system
Hours of work: 37.5 hours per week, Monday – Friday, office-based.
About You
To join us as our Credit Controller, we are looking for:
- Proven experience in credit control with a strong history of cash collection is essential
- Excellent communication skills, with the ability to manage sensitive conversations professionally
- Demonstrable experience in resolving complex issues and managing escalations
- Experience in coaching/training other company members of staff
- Highly organised, initiative-taking, and focused on achieving results
- A true collaborator, someone who values collaboration, supports colleagues, and contributes positively to a cohesive, high-performing team
- Strong attention to detail and accuracy
- Proficiency in Microsoft Office (Excel, Word) and familiarity with accounting software
In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress.
Medstrom operates a zero-tolerance policy for any harassment, of any kind, towards our colleagues.
Credit Controller employer: Medstrom
Contact Detail:
Medstrom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Credit Controller role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Medstrom values collaboration and customer focus, so think about how your experience aligns with their ethos. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your communication skills! As a Credit Controller, you'll need to handle sensitive conversations. Role-play with a friend or family member to get comfortable discussing payment issues and resolving disputes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in cash collection and credit control, and don’t forget to mention any relevant skills that match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer-focused attitude and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since communication is key in this role, make sure to demonstrate your excellent communication skills in your application. Whether it’s through your writing style or examples of past experiences, let us see how you handle sensitive conversations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Medstrom!
How to prepare for a job interview at Medstrom
✨Know Your Numbers
As a Credit Controller, you'll be dealing with cash collection and outstanding balances. Brush up on your financial knowledge and be ready to discuss your previous experiences with managing ledgers and resolving payment issues. This shows you’re not just familiar with the role but also passionate about it.
✨Showcase Your Communication Skills
You'll need to handle sensitive conversations professionally, so practice articulating your thoughts clearly. Think of examples where you've successfully navigated difficult discussions or resolved disputes. This will demonstrate your ability to maintain positive relationships with both internal and external colleagues.
✨Be a Team Player
Collaboration is key in this role. Prepare to talk about how you've worked with other departments, like Sales and Operations, to achieve common goals. Highlight any experience you have in coaching or training others, as this aligns perfectly with the team-oriented culture at Medstrom.
✨Attention to Detail is Crucial
In credit control, accuracy is everything. Be ready to discuss how you ensure precision in your work, whether it's verifying invoices or maintaining records. You might even want to bring examples of how your attention to detail has positively impacted your previous roles.
