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- Tasks: Deliver and maintain medical products, ensuring top-notch service for customers.
- Company: Join Medstrom, a pioneering company focused on employee ownership and patient care.
- Benefits: Starting salary up to £25,000, generous leave, and discounts on shopping.
- Why this job: Make a real difference in healthcare while building your career with us.
- Qualifications: Clean driving licence and a proactive attitude; training provided.
- Other info: Enjoy a supportive work culture with excellent growth opportunities.
The predicted salary is between 25000 - 25000 £ per year.
Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything they do? If you’re a motivated, customer-focused individual with a clean driver’s licence and a can-do attitude, we want to hear from you.
You’ll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and, crucially, their patients’ outcomes.
Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), allowing each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.
We are looking for a dedicated Trainee Service Technician / Driver to join our team based at our Harlow service centre.
The Benefits
- Starting salary of up to £25,000 + London weighting if lives within M25 + on-call and overtime payments
- Additional payments for on-call duties
- Contributory pension scheme
- 33 days annual leave entitlement
- Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
- Salary Sacrifice Schemes, including Cycle to Work
- Full induction with great training and support
- Receive a treat on your birthday
- Death in Service benefit provided
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company
The Role
As a Trainee Service Technician / Driver, you’ll be required to deliver an effective and timely maintenance service to customers. After training, this will include the delivery and installation of products within agreed delivery times, as well as the repair and proactive maintenance of products and support at the delivery stage to customers in various environments.
Main responsibilities of the role:
- Deliver clean, ready-to-use products to and around customer sites
- Collect products after use and return them to the service location for decontamination
- Disinfect, function check, repair, and electrical safety test products
- Complete records of testing, delivery, and collection
- Maintain available product stock and spare parts inventory
- Complete product modifications when required
- Provide product demonstrations and basic training to staff
- Maintain a clean and tidy work environment
Hours of work: 37.5 per week, Monday to Friday, approx. 1pm - 9pm (after training). You will also be required to participate in an on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.
About You
To join us as a Trainee Service Technician / Driver, ideally, you will need to have or be willing to develop the following:
Qualifications and experience requirements:
- Mechanical or electrical background desirable, but not essential, as full training will be provided
- Experience working within a healthcare setting is desirable
- Driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
- Knowledge of Medstrom and/or other medical device manufacturers products would be desirable, but not essential
Personal Requirements:
- A proactive, can-do attitude
- Excellent customer service skills
- The ability to communicate effectively
- The ability to work under your own initiative and follow procedures laid out by the business to achieve deadlines
- Basic knowledge of hygiene and safety rules
- Basic PC skills to include email and MS Office
- Will need to be DBS checked due to the nature of the role
Please note, this role will involve manual handling - loading, lifting, and carrying Medstrom products into the van.
Webrecruit and Medstrom are equal opportunities employers. We value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Medstrom operates a zero-tolerance policy towards any harassment of any kind towards our colleagues.
So, if you’d like to join us as a Trainee Service Technician / Driver, please apply via the button shown.
Trainee Service Technician / Driver in Basildon employer: Medstrom
Contact Detail:
Medstrom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Service Technician / Driver in Basildon
✨Tip Number 1
Get to know the company! Research Medstrom and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Show off your can-do attitude! During interviews, highlight your willingness to learn and adapt. Medstrom values a proactive mindset, so let them know you're ready to tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Medstrom family. Good luck!
We think you need these skills to ace Trainee Service Technician / Driver in Basildon
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about becoming a Trainee Service Technician / Driver and how you can contribute to our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Medstrom
✨Know the Company
Before your interview, take some time to research Medstrom. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Trainee Service Technician / Driver, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've demonstrated excellent customer service. Highlight your proactive attitude and how you handle challenges.
✨Demonstrate Your Willingness to Learn
Since full training will be provided, express your eagerness to learn and develop your skills. Mention any relevant experiences or interests that align with the mechanical or electrical aspects of the role, even if they're not extensive.
✨Prepare for Practical Scenarios
Think about the practical aspects of the job, such as handling equipment and maintaining hygiene standards. Be ready to discuss how you would approach these tasks and any relevant experiences you have, even if they are from different contexts.