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- Tasks: Join us as a Trainee Service Technician, delivering and maintaining high-quality products for our customers.
- Company: Medstrom is an employee-owned business focused on providing exceptional service in Lancashire.
- Benefits: Enjoy a competitive salary, pension scheme, discounts, and 33 days of holiday!
- Why this job: Gain hands-on experience with full training while making a real impact in customer service.
- Qualifications: A proactive attitude and a full UK driving license are essential; mechanical experience is a plus.
- Other info: Participate in an on-call rota for extra pay and enjoy a supportive team environment.
The predicted salary is between 18000 - 27000 £ per year.
We’re now looking for a dedicated Trainee Service Technician to join us and help provide high-quality products to customers across Lancashire., On completion of your training as a Trainee Service Technician, you’ll be tasked with ensuring the effective, timely and efficient delivery of products to customer sites, first line fault service visits and repairs against specific service level agreements. You will also undertake planned preventative maintenance activities, field modifications and provide support to customers for the products under contract with Medstrom. All activities are recorded via our job management system., Deliver clean, ready-to-use products to and around customer sites
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Collect products after use and return to the service location (this could be Leyland for a short time) for decontamination
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Disinfect, function check, repair and electrical-safety test products
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Complete records of testing, delivery and collection
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Maintain available product stock and spare parts inventory
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Complete product modifications when required
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Provide product demonstrations and basic training to staff
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Maintain a clean and tidy work environment
Hours of work: 37.5 per week working Monday to Friday 8.30am – 4.30pm.
You will also be required to participate in an out of hours on-call rota (once trained) to support the team and the customers, which covers one in three weekends (with time off in the week). This is subject to additional on-call payments.
To join us as a Trainee Service Technician, ideally, you will need to have or be willing to develop the following., Mechanical or electrical background desirable, but not essential as full training will be provided
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Experience of delivery driving and planning routes would be desirable
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Full UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
Personal Requirements:
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A proactive, ‘can-do’ attitude
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Excellent customer service and communication skills
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Ability to work under own initiative, and follow procedures to achieve deadlines
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Basic PC skills to include email and MS Office
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DBS Checked (or the willingness to complete one)
Please note, this role will involve manual handling – lifting, carrying and loading Medstrom products into the van.
Basic salary of £22,500 – with OTE of approx. £25,000+ (with on-call payments)
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Contributory Pension scheme
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On-call and call-out payments in addition to salary
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Discounts and cashback on shopping, supermarkets and holidays as part of our rewards scheme
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33 days’ holiday including Bank Holidays
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Full Induction with great training and support from dedicated team members
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Receive a treat on your birthday
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Be a part of an employee-owned business, with the associated benefits of having a stake in the company
Trainee Service Technician employer: Medstrom Ltd
Contact Detail:
Medstrom Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Service Technician
✨Tip Number 1
Familiarize yourself with the products and services offered by Medstrom. Understanding the specifics of what you'll be working with will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have with mechanical or electrical work, even if it's informal. If you don't have direct experience, consider discussing any related skills or projects that demonstrate your ability to learn quickly and adapt.
✨Tip Number 3
Prepare to discuss your customer service skills. Since this role involves interacting with customers, think of examples where you've successfully resolved issues or provided excellent service in the past.
✨Tip Number 4
Be ready to talk about your availability and willingness to participate in the on-call rota. Showing that you're flexible and committed to supporting the team will make you a more attractive candidate.
We think you need these skills to ace Trainee Service Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Trainee Service Technician position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: Even if you don't have direct experience in mechanical or electrical fields, emphasize any relevant skills or experiences that demonstrate your proactive attitude, customer service abilities, and willingness to learn.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work as a Trainee Service Technician and how your background aligns with the company's values.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Medstrom Ltd
✨Show Your Proactive Attitude
Demonstrate your 'can-do' attitude during the interview. Share examples from your past experiences where you took initiative to solve problems or improve processes, as this aligns with what they are looking for in a Trainee Service Technician.
✨Highlight Customer Service Skills
Since excellent customer service is crucial for this role, prepare to discuss situations where you successfully interacted with customers. Emphasize your communication skills and how you handled any challenges that arose.
✨Familiarize Yourself with the Role's Responsibilities
Make sure you understand the key responsibilities of the Trainee Service Technician position. Be ready to talk about how you would approach tasks like product delivery, maintenance, and fault service visits, showing that you are prepared for the job.
✨Discuss Your Willingness to Learn
Since full training will be provided, express your eagerness to learn and develop your mechanical or electrical skills. Mention any relevant experiences or interests that demonstrate your commitment to growing in this field.
