At a Glance
- Tasks: Deliver and maintain high-quality products for customers in various clinical environments.
- Company: Join a rapidly growing company that values teamwork and integrity.
- Benefits: Competitive salary, training opportunities, and career progression.
- Other info: Dynamic work environment with a strong commitment to diversity and inclusion.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: No experience needed; full training provided, but a driving licence is essential.
The predicted salary is between 31500 - 38500 £ per year.
Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.
We are looking for a dedicated Trainee Service Technician to join us, working Monday to Friday at our Norwich service centre, and help provide high-quality products to customers across Norfolk.
Your Role:
As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set-up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at the delivery stage to customers in various clinical environments. This role follows our Career Pathway, with clearly defined training, experience, and knowledge to enable you to progress your career with Medstrom.
Main responsibilities of the role:
- Deliver clean, ready-to-use products to customers’ sites
- Collect products after use and return to the service centre location
- Disinfect, function check, repair and electrical safety test products – full training will be given
- Complete records of testing, delivery and collection within our computerised system
- Maintain available product stock and spare parts inventory
- Complete product modifications when required
- Provide product demonstrations and basic training to staff
- Maintain a clean and tidy work environment
The role requires 37.5 hours per week, Monday to Friday, 2pm – 10pm. Once trained, you will also be required to participate in an out-of-hours on-call rota to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.
Experience Needed:
- Mechanical or electrical background desirable, but not essential as full training will be provided
- Experience working within a healthcare setting is desirable
- Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
Personal Requirements:
- A proactive, ‘can-do’ attitude
- Excellent customer service skills
- The ability to communicate effectively
- The ability to work under your initiative and follow procedures laid out by the business to achieve deadlines
- Basic knowledge of hygiene and safety rules
- Basic PC skills, including email and MS Office
- DBS-checked (or the willingness to complete one)
Please note, this role will involve manual handling – lifting, carrying and loading Medstrom products into the van.
In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress.
Medstrom are an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.
Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.
Trainee Service Technician in Norwich employer: Medstrom Ltd.
Join a company that prioritises its employees and customers, offering a supportive work culture in Castle Donington. As a Trainee Decontamination Technician, you'll benefit from comprehensive training, a competitive salary, and a range of perks including generous annual leave and an Employee Ownership Trust, fostering a sense of belonging and investment in your role. With opportunities for personal growth and a commitment to employee well-being, this is an excellent place to start your career.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Service Technician in Norwich
✨Get Involved in Local Health Initiatives
Jump into local health initiatives or volunteer at community health events. This kind of hands-on experience not only looks fab on your CV but also gets you in touch with industry professionals who might point you in the direction of trainee opportunities.
✨Leverage Your University’s Resources
Utilise your university's career services; they often have connections to health sciences organisations that offer trainee positions. Don't be shy—set up a meeting to chat about your interests; they can provide tailored advice and possibly even direct introductions.
✨Engage with Professional Bodies
Join professional health sciences bodies like the Institute of Health Services Management. They often provide networking events, seminars, and newsletters listing trainee roles that aren’t widely advertised. It’s a great way to get a foot in the door.
✨Be Open to Informal Interactions
Don’t underestimate informal chats with professionals in the field. Whether it's a quick coffee or a casual LinkedIn message, expressing your enthusiasm for health sciences can lead to unexpected trainee opportunities. Remember, applying through our website is still a great way to get noticed!
We think you need these skills to ace Trainee Service Technician in Norwich
Some tips for your application 🫡
Highlight Relevant Coursework:When you're putting together your CV, make sure to include any relevant health sciences courses you've taken. This can show that you're not just interested in the field, but that you've got the academic background to back it up. Also, don’t forget to mention any projects or assignments that link to health administration.
Showcase Your Motivation and Learning Potential:In your cover letter, let us know why you want this trainee position specifically at Medstrom Ltd.. Share what draws you to health sciences administration and how you see this opportunity helping you grow. We’re looking for passion and a willingness to learn, so don’t hold back!
Include Relevant Experience:If you have any work experience, even if it's voluntary or part-time, make sure it finds a spot on your CV. Anything related to healthcare settings, administration, or customer service can demonstrate your ability to thrive in this field. We value real-world experience!
Keep It Professional Yet Personal:While we appreciate professionalism in your application, don’t forget to inject a bit of your personality too! Use your cover letter to tell us who you are beyond your qualifications. This is your chance to connect on a human level with us at Medstrom Ltd..
How to prepare for a job interview at Medstrom Ltd.
✨Show Your Passion for Health Sciences
Since this is a trainee position within health sciences administration, we want to show how genuinely enthusiastic you are about the field. Take some time to brush up on current trends, policies, or challenges in health administration. Being able to discuss these topics will really set you apart and show that you're not just looking for any job, but that you have a specific interest in this sector.
✨Prepare for Behavioural Questions
Interviews for trainee roles often involve behavioural questions to gauge how you handle various situations. Think of examples from past experiences—like teamwork, problem-solving, or communication—in contexts relevant to health administration. Using the STAR method (Situation, Task, Action, Result) can help structure your responses effectively.
✨Familiarise Yourself with Health Administration Tools
While this is a trainee role, it's beneficial to have a basic understanding of the tools and software commonly used in health sciences administration, like Electronic Health Records (EHR) systems. Mentioning any experience or familiarity with these tools during your interview could demonstrate your readiness to jump in and learn more quickly.
✨Express Your Learning Goals
This trainee role is all about growth! Think about what specific skills or knowledge you aim to gain from Medstrom Ltd.. During the interview, share your learning goals and ask how they support their trainees in developing professionally. This shows you're proactive and eager to make the most of this opportunity.
