At a Glance
- Tasks: Lead a dynamic team in delivering top-notch remote practice management services.
- Company: Join Medserv, Ireland's leading medical billing and practice management provider.
- Benefits: Enjoy performance bonuses, private medical insurance, and enhanced annual leave.
- Other info: Opportunity for career growth in a fast-paced, innovative environment.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in client-facing roles and strong people management skills required.
The predicted salary is between 35000 - 45000 € per year.
Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.
The Role
- We are looking for a driven Practice Manager Supervisor to keep our Remote Practice Management services running at their best.
- You will support with leading day to day team operations, own client relationships and make sure clinics are delivered accurately across multiple consultants.
- Proven experience working in a fast-paced, client-facing operational environment, managing multiple priorities simultaneously.
- Strong people management and supervisory skills, with the ability to lead, motivate and support team members day to day.
- Experience coordinating services or workflows across multiple stakeholders, ensuring quality, accuracy and timeliness of delivery.
- Excellent communication skills, with confidence managing professional relationships with clients, patients and internal teams via phone, email and meetings.
- Strong IT skills, with the ability to use systems such as Excel and CRM platforms to generate reports, monitor activity and support service delivery.
- Ability to handle challenging situations professionally and empathetically, including managing team, patient or client issues as they arise.
- Willingness and flexibility to travel regularly to office locations and client sites, including occasional overnight stays and meetings outside normal working hours.
- Previous supervisory or team lead experience within healthcare, medical services or an outsourced professional services environment.
- Experience onboarding new clients, including setting up accounts, gathering requirements and supporting smooth service transitions.
- Experience training, coaching or developing team members, including delivering onboarding and ongoing learning support.
- Exposure to auditing processes or quality assurance, with experience providing structured feedback to improve performance.
- Experience supporting recruitment and interview processes.
- Familiarity with Salesforce or similar systems used for client management and reporting.
- Experience contributing to the development or improvement of training materials, tools or operational documentation.
Package and Benefits:
- Performance-based quarterly bonus
- Private medical insurance
- Life assurance cover
- Enhanced annual leave (Accrual scheme)
- Enhanced maternity
Supervisor employer: Medserv
Medserv is an exceptional employer that prioritises innovation and collaboration, creating a dynamic work environment for its employees. With a strong focus on professional development, team members are encouraged to grow their skills through ongoing training and support, while enjoying benefits such as private medical insurance and performance-based bonuses. Located in Ireland, Medserv offers a unique opportunity to be part of a market-leading company in the healthcare sector, where your contributions directly impact client satisfaction and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and medical services sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Medserv and understand their values—Always innovating, Being Trustworthy, Collaborating positively, and Delivering results. Tailor your answers to show how you embody these values and can contribute to their mission.
✨Tip Number 3
Show off your skills! Bring examples of your previous supervisory experience and how you've managed teams in fast-paced environments. Use specific scenarios where you’ve successfully handled client relationships or improved service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Medserv team and ready to take on the role of Practice Manager Supervisor.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Supervisor role. Highlight your people management experience and any relevant operational achievements to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about working with Medserv. Share specific examples of how you've successfully managed teams or improved processes in previous roles to grab our attention.
Showcase Your Communication Skills:Since communication is key in this role, ensure your application is clear and professional. Use concise language and check for any typos or errors – we want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Medserv
✨Know the Company Inside Out
Before your interview, take some time to research Medserv thoroughly. Understand their values, services, and client base. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your People Management Skills
As a Supervisor, you'll need strong people management skills. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or motivated team members. Be ready to discuss how you can apply these skills at Medserv.
✨Demonstrate Your IT Proficiency
Since the role requires strong IT skills, brush up on your knowledge of Excel and CRM platforms like Salesforce. Be prepared to discuss how you've used these tools in previous roles to enhance service delivery or manage client relationships.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and empathy. Think of challenging situations you've encountered in the past and how you handled them. This will help you demonstrate your ability to manage client and team issues professionally.
