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- Tasks: Join our team as a Private Medical Secretary, managing calls and ensuring client satisfaction.
- Company: Medserv is a leading Irish company in medical billing and practice management across Ireland and the UK.
- Benefits: Enjoy a competitive salary, performance bonuses, gym membership, and workcation options.
- Why this job: Be part of a dynamic team that values innovation, collaboration, and delivering results for clients.
- Qualifications: Attention to detail, strong communication skills, and the ability to multitask are essential.
- Other info: This full-time role offers a 35-hour week with a 40-hour pay structure.
The predicted salary is between 23400 - 28600 £ per year.
About Medserv:
Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.
Role Overview:
Due to internal growth at Medserv, we are actively looking for a Private Medical Secretary to join our Remote Practice Management team based in our Haywards Heath Office. Medical Secretaries at Medserv are the key to providing the best possible service to our clients. You will be working closely with a Patient Administrator ensuring you are meeting and taking the lead on exceeding client expectations. Day to day you will be dealing with a high volume of calls, from patients, secretaries and other medical professionals.
Duties and Responsibilities:
- Managing a high volume of calls from patients querying appointments, handling consultants and secretaries' queries, taking payments, issuing correspondence, etc
- Scheduling clinics
- Managing and reviewing medical dictations
- Scanning medical information and uploading to the PM system
- Participate in weekly team meetings with management
- Managing internal and external email queries
- Ensure clients are getting the best us of the service
- Assist with training of new members of staff when necessary
- Ad-hoc duties as requested by management
Requirements and Skil ls:
- Attention to detail is essential
- Comfortable speaking with clients or third parties, i.e secretaries, hospital personnel
- Ability to work on own initiative
- Ability to multi-task/be flexible to the needs of the role
- Ability to communicate/report effectively with manager/team members/clients and other third parties
- Ability to work to targets
- Must be a team player
Pack age:
- Salary: Circa £26,000 per annum
- Performance bonus (team based)
- Private Medical
- Pension contribution
- Maternity and Paternity leave (T&C's apply)
- Life Assurance
- Workcation options
- Gym membership
- Dedicated EAP provided by Health Assured
- Holiday Plus Scheme to purchase additional leave
- Professional development opportunities
- Regular sports and social events
- Healthy food with comfortable on-site recreational facilities
- Access to tax incentive schemes i.e. commuter schemes and bike to work
- 35-hour working week compensated at a 40-hour week
Additional Info:
- This is a full-time position with hours of 9am – 5pm based in the Haywards Heath office
- All offers of employment are subject to a valid work permit
- Role commences immediately
Medical Secretary employer: Medserv
Contact Detail:
Medserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Secretary
✨Tip Number 1
Familiarize yourself with the medical billing and practice management landscape in Ireland and the UK. Understanding the specific challenges and needs of clients in this sector will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling high volumes of calls. Role-playing scenarios with friends or family can help you become more comfortable and effective in managing client queries.
✨Tip Number 3
Showcase your ability to multitask by preparing examples from your past experiences where you successfully managed multiple responsibilities. This will demonstrate your flexibility and initiative, which are key for this role.
✨Tip Number 4
Engage with Medserv's values of innovation, trustworthiness, collaboration, and results. Think of ways you can embody these values in your interactions and discussions during the interview process.
We think you need these skills to ace Medical Secretary
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Medical Secretary position at Medserv. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in medical administration or secretarial roles. Be sure to mention your ability to manage high volumes of calls and your attention to detail.
Showcase Communication Skills: Since the role involves interacting with patients and medical professionals, highlight your communication skills. Provide examples of how you've effectively communicated in past roles, especially in high-pressure situations.
Tailor Your Cover Letter: Write a personalized cover letter that reflects your understanding of Medserv's values such as innovation and collaboration. Explain why you are a good fit for their team and how you can contribute to client satisfaction.
How to prepare for a job interview at Medserv
✨Show Your Attention to Detail
As a Medical Secretary, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your attention to detail made a significant impact on your work or the service provided to clients.
✨Demonstrate Your Communication Skills
Since you'll be handling calls and queries from patients and medical professionals, it's important to showcase your communication skills. Practice clear and concise responses to common questions that may arise during the interview.
✨Highlight Your Ability to Multi-task
The role requires managing a high volume of calls and tasks simultaneously. Share examples of how you've successfully managed multiple responsibilities in previous roles, emphasizing your flexibility and initiative.
✨Emphasize Team Collaboration
Medserv values collaboration, so be ready to discuss how you work effectively within a team. Provide examples of past experiences where you contributed to team success and how you support your colleagues.
