Medical Secretary

About Medserv

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure ongoing client satisfaction by combining our innovative technology solutions with highly skilled teams.

Role Overview

Due to internal growth at Medserv, we are actively looking for a Private Medical Secretary to join our Remote Practice Management team based in our Haywards Heath Office. Medical Secretaries at Medserv are the key to providing the best possible service to our clients. You will be working closely with a Patient Administrator ensuring you are meeting and taking the lead on exceeding client expectations. Day to day you will be dealing with a high volume of calls, from patients, secretaries and other medical professionals.

Duties And Responsibilities

• Managing a high volume of calls from patients querying appointments, handling consultants and secretaries' queries, taking payments, issuing correspondence, etc.
• Scheduling clinics
• Managing and reviewing medical dictations
• Scanning medical information and uploading to the PM system
• Participate in weekly team meetings with management
• Managing internal and external email queries
• Ensure clients are getting the best use of the service
• Assist with training of new members of staff when necessary
• Ad-hoc duties as requested by management

Requirements And Skills

• Attention to detail is essential
• Comfortable speaking with clients or third parties, i.e. secretaries, hospital personnel
• Ability to work on own initiative
• Ability to multi-task/be flexible to the needs of the role
• Ability to communicate/report effectively with manager/team members/clients and other third parties
• Ability to work to targets
• Must be a team player

Package

• Performance bonus (team based)
• Private Medical
• Pension contribution
• Maternity and Paternity leave (T&C's apply)
• Life Assurance
• Workcation options
• Gym membership
• Dedicated EAP provided by Health Assured
• Holiday Plus Scheme to purchase additional leave
• Professional development opportunities
• Regular sports and social events
• Healthy food with comfortable on-site recreational facilities
• Access to tax incentive schemes i.e. commuter schemes and bike to work
• 35-hour working week compensated at a 40-hour week

This is a full-time position with hours of 9am - 5pm based in the Haywards Heath office with the option for Hybrid working after 9 months service. All offers of employment are subject to a valid work permit. Role commences immediately.