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- Tasks: Lead fee management, ensuring accuracy and compliance across Medserv's systems.
- Company: Join Medserv, a leading Irish company in medical billing and practice management.
- Benefits: Enjoy competitive salary, private medical, gym membership, and professional development opportunities.
- Why this job: Make a real impact on healthcare billing accuracy while working in a dynamic environment.
- Qualifications: Experience with Medserv billing systems and strong analytical skills required.
- Other info: Hybrid working available post-probation with a focus on team collaboration.
The predicted salary is between 36000 - 60000 £ per year.
About Medserv
Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure ongoing client satisfaction by combining our innovative technology solutions with highly skilled teams.
Role Overview
The Fee Governance Lead is responsible for the accuracy, integrity and timeliness of all fees and pricing held within the Medserv systems. They act as the business owner for the end-to-end fee management lifecycle, ensuring fee schedules from clients, insurers and automated scrapers are validated, updated, and maintained. The role underpins Medserv's billing accuracy, revenue assurance, and operational efficiency across the UK and Ireland.
Duties and Responsibilities
- Own and maintain all fees and pricing rules (including clinical indicators (IRL) and diagnostic codes (UK)) held within ProcCode database and related systems.
- Ensure all Insurer and client fee schedules are accurate, up-to-date, and applied correctly across UK/IRL.
- Validate, approve, and publish fee updates into production systems.
- Ensure all fees are consistent, compliant with rules, and aligned with contractual agreements.
- Manage audit trails for fee changes and version control of schedules.
- Run periodic reconciliation checks to ensure no drift between system fee values and authoritative sources.
- Monitor the performance of web-scraping bots used to ingest insurer fee schedules.
- Flag and follow up on scraper failures, changes to insurer websites, or mismatches in extracted data.
- Validate scraper outputs before writing to the database (human-in-the-loop control).
- Act as primary liaison with insurers regarding fee schedule updates and clarification queries.
- Implement mitigation strategies, including controls for changes, QA steps, and escalation paths.
- Track KPIs such as data accuracy, update SLAs, fee-related error rates, and part-paid investigations.
- Identify inefficiencies in fee management processes and propose improvements.
- Provide training and support to teams on fee processes and procedures.
- Suggest improvements to workflow, logic, and user experience.
- Define repeatable processes, SLAs and controls for how fees are managed.
- Work with IT to resolve bugs in the fee logic, scraper logic, front-end UI, and ProcCodes behaviour.
- Help shape the roadmap for future fee automation and tooling.
Requirements and Skills
- Extensive experience of the Medserv billing system
- Strong knowledge of client and insurer fees and pricing schedules
- Ability to communicate and collaborate with multiple teams effectively
- An analytical approach
- Advanced Excel skills
Package and Benefits
- Salary DOE
- This role is based in our Haywards Heath office full time with hybrid working available post probation
- Private Medical
- Life Assurance
- Gym membership
- Maternity and Paternity leave
- Holiday Plus Scheme to purchase additional leave
- Dedicated EA
- Pension contribution
- Professional development opportunities
- Regular sports and social events
- Healthy food with comfortable on-site recreational facilities
- Access to tax incentive schemes i.e. commuter schemes and bike to work
- Maternity and Paternity leave (T&C's apply)
- Workcation options
Additional Info
This is an initial 12 month secondment. This is a full-time position with the option for Hybrid working. All offers of employment are subject to a valid work permit. Role commences immediately.
Fee Governance Lead in London employer: Medserv
Contact Detail:
Medserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fee Governance Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand Medserv's values and how they align with your skills. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience with fee management and how it relates to the role of Fee Governance Lead.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Fee Governance Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fee Governance Lead role. Highlight your experience with billing systems and fee management, as well as any relevant skills that match the job description. We want to see how you can bring value to Medserv!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your analytical skills and experience in collaborating with teams, and don’t forget to show your enthusiasm for Medserv's values.
Showcase Your Skills: In your application, be sure to showcase your advanced Excel skills and any experience you have with fee schedules. We love candidates who can demonstrate their technical abilities and how they can contribute to our operational efficiency.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. Good luck!
How to prepare for a job interview at Medserv
✨Know Your Numbers
As a Fee Governance Lead, you'll be dealing with a lot of figures and data. Brush up on your knowledge of fee schedules, pricing rules, and the Medserv billing system. Be prepared to discuss how you would ensure accuracy and compliance in fee management.
✨Showcase Your Analytical Skills
This role requires a keen analytical approach. During the interview, share examples of how you've used data analysis to identify inefficiencies or improve processes in previous roles. Highlight your advanced Excel skills and any relevant tools you've used.
✨Communicate Clearly
You'll need to liaise with various teams and insurers, so effective communication is key. Practice explaining complex concepts in simple terms. Be ready to discuss how you would handle queries or issues that arise with fee schedules.
✨Demonstrate Collaboration
Medserv values collaboration, so be prepared to talk about how you've worked positively with others in the past. Share specific examples of teamwork, especially in cross-functional settings, and how you contributed to achieving common goals.
