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- Tasks: Supervise day-to-day operations and support client relationships in a fast-paced environment.
- Company: Join Medserv, a leading Irish company in medical billing and practice management.
- Benefits: Enjoy a competitive salary, bonuses, private medical insurance, and professional development opportunities.
- Other info: Flexible remote work options and regular social events to keep the team engaged.
- Why this job: Make a real impact by leading a dynamic team and enhancing client satisfaction.
- Qualifications: Experience in client-facing roles and strong people management skills are essential.
The predicted salary is between 30000 - 33000 £ per year.
About Medserv: Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.
Role Overview: We are looking for a Supervisor to support the delivery of RPM UK services (Remote Practice Management services). Reporting to the RPM Operations Manager, this role is responsible for supervising day-to-day team operations, supporting client relationships, and ensuring clinics are delivered accurately and efficiently across multiple consultants. The Supervisor acts as a key link between clients, patients and internal teams, oversees onboarding of new clients and team members, and supports quality, performance and continuous improvement within a fast-paced environment. The role includes people supervision, operational oversight and regular travel to client and office sites.
Essential Skills & Experience:
- Proven experience working in a fast-paced, client-facing operational environment, managing multiple priorities simultaneously
- Strong people management and supervisory skills, with the ability to lead, motivate and support team members day to day
- Experience coordinating services or workflows across multiple stakeholders, ensuring quality, accuracy and timeliness of delivery
- Excellent communication skills, with confidence managing professional relationships with clients, patients and internal teams via phone, email and meetings
- Strong IT skills, with the ability to use systems such as Excel and CRM platforms to generate reports, monitor activity and support service delivery
- Ability to handle challenging situations professionally and empathetically, including managing team, patient or client issues as they arise
- Willingness and flexibility to travel regularly to office locations and client sites, including occasional overnight stays and meetings outside normal working hours
Desirable Skills & Experience:
- Previous supervisory or team lead experience within healthcare, medical services or an outsourced professional services environment
- Experience onboarding new clients, including setting up accounts, gathering requirements and supporting smooth service transitions
- Experience training, coaching or developing team members, including delivering onboarding and ongoing learning support
- Exposure to auditing processes or quality assurance, with experience providing structured feedback to improve performance
- Experience supporting recruitment and interview processes
- Familiarity with Salesforce or similar systems used for client management and reporting
- Experience contributing to the development or improvement of training materials, tools or operational documentation
Package and Benefits:
- £30,000 - £33,000 based on experience
- Quarterly bonus scheme
- Private medical insurance
- Gym membership
- Life assurance
- Additional Annual leave
- Maternity and Paternity leave
- Dedicated EAP
- Pension contribution
- Professional development opportunities
- Regular sports and social events
- Healthy food with comfortable on-site recreational facilities
- Access to tax incentive schemes i.e. commuter schemes and bike to work
- Workcation options
Additional Info – Non Negotiable: This is a permanent full-time position with the option of one/two days remote, post probation. All offers of employment are subject to a valid work permit.
Supervisor in Haywards Heath employer: Medserv
Contact Detail:
Medserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Haywards Heath
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and medical services sectors. Let them know you're on the lookout for a Supervisor role at Medserv. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and client relationships. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with tools like Excel and CRM platforms before your interview. Being able to discuss how you've used these systems in past roles will demonstrate your readiness for the Supervisor position at Medserv.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining Medserv and being part of our innovative team.
We think you need these skills to ace Supervisor in Haywards Heath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and any relevant operational roles you've held. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Supervisor role at Medserv. Share specific examples of how you've managed teams or improved processes in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves managing client relationships, make sure your application showcases your excellent communication skills. Whether it's through your writing style or how you present your experiences, let us see your ability to connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re keen on joining our innovative team at Medserv!
How to prepare for a job interview at Medserv
✨Know Medserv Inside Out
Before your interview, make sure you research Medserv thoroughly. Understand their values, services, and the specific role of a Supervisor. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your People Skills
As a Supervisor, you'll be managing a team and client relationships. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate and support others, as this is crucial for the role.
✨Demonstrate Your Operational Know-How
Be ready to discuss your experience in managing workflows and ensuring quality service delivery. Think of specific instances where you coordinated multiple stakeholders or improved processes. This will illustrate your capability to handle the fast-paced environment at Medserv.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and empathy. Practice how you would handle challenging situations with clients or team members. Showing that you can remain professional and supportive under pressure will set you apart.