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- Tasks: Supervise day-to-day operations and support client relationships in a fast-paced environment.
- Company: Join Medserv, a leading Irish company in medical billing and practice management.
- Benefits: Enjoy a competitive salary, bonuses, private medical insurance, and professional development opportunities.
- Other info: Flexible remote work options and regular social events to keep the team engaged.
- Why this job: Make a real impact by leading teams and enhancing client satisfaction in healthcare.
- Qualifications: Experience in client-facing roles and strong people management skills required.
The predicted salary is between 30000 - 33000 £ per year.
About Medserv: Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.
Role Overview: We are looking for a Supervisor to support the delivery of RPM UK services (Remote Practice Management services). Reporting to the RPM Operations Manager, this role is responsible for supervising day-to-day team operations, supporting client relationships, and ensuring clinics are delivered accurately and efficiently across multiple consultants. The Supervisor acts as a key link between clients, patients and internal teams, oversees onboarding of new clients and team members, and supports quality, performance and continuous improvement within a fast-paced environment. The role includes people supervision, operational oversight and regular travel to client and office sites.
Essential Skills & Experience:
- Proven experience working in a fast-paced, client-facing operational environment, managing multiple priorities simultaneously
- Strong people management and supervisory skills, with the ability to lead, motivate and support team members day to day
- Experience coordinating services or workflows across multiple stakeholders, ensuring quality, accuracy and timeliness of delivery
- Excellent communication skills, with confidence managing professional relationships with clients, patients and internal teams via phone, email and meetings
- Strong IT skills, with the ability to use systems such as Excel and CRM platforms to generate reports, monitor activity and support service delivery
- Ability to handle challenging situations professionally and empathetically, including managing team, patient or client issues as they arise
- Willingness and flexibility to travel regularly to office locations and client sites, including occasional overnight stays and meetings outside normal working hours
Desirable Skills & Experience:
- Previous supervisory or team lead experience within healthcare, medical services or an outsourced professional services environment
- Experience onboarding new clients, including setting up accounts, gathering requirements and supporting smooth service transitions
- Experience training, coaching or developing team members, including delivering onboarding and ongoing learning support
- Exposure to auditing processes or quality assurance, with experience providing structured feedback to improve performance
- Experience supporting recruitment and interview processes
- Familiarity with Salesforce or similar systems used for client management and reporting
- Experience contributing to the development or improvement of training materials, tools or operational documentation
Package and Benefits:
- £30,000 - £33,000 based on experience
- Quarterly bonus scheme
- Private medical insurance
- Gym membership
- Life assurance
- Additional Annual leave
- Maternity and Paternity leave
- Dedicated EAP
- Pension contribution
- Professional development opportunities
- Regular sports and social events
- Healthy food with comfortable on-site recreational facilities
- Access to tax incentive schemes i.e. commuter schemes and bike to work
- Workcation options
Additional Info – Non Negotiable: This is a permanent full-time position with the option of one/two days remote, post probation. All offers of employment are subject to a valid work permit.
Operations Supervisor in Haywards Heath employer: Medserv
Contact Detail:
Medserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor in Haywards Heath
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and operations sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Medserv and its values. Understand their approach to client satisfaction and think of examples from your past experiences that align with their mission. This will show you’re genuinely interested and a great fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your supervisory skills and how you handle challenging situations. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Operations Supervisor in Haywards Heath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and client-facing roles to show us you’re the right fit for the Operations Supervisor position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your values align with Medserv’s. Share specific examples of how you've delivered results in previous roles to grab our attention!
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and professional. Use concise language and check for any typos or errors before hitting send – we want to see your best work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Medserv
✨Know Medserv Inside Out
Before your interview, make sure you research Medserv thoroughly. Understand their values, services, and the specific role of Operations Supervisor. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the company.
✨Showcase Your People Skills
As a Supervisor, you'll be managing a team and client relationships. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate and support others, as this is crucial for the role.
✨Demonstrate Your Operational Know-How
Be ready to discuss your experience in managing multiple priorities in a fast-paced environment. Think of specific instances where you coordinated services or workflows, ensuring quality and timeliness. This will illustrate your capability to handle the operational aspects of the job.
✨Prepare for Scenario Questions
Expect questions about how you would handle challenging situations, such as client complaints or team issues. Practice articulating your thought process and approach to problem-solving, as this will showcase your professionalism and empathy—key traits for the role.