Medical Billing Specialist in Haywards Heath

Passionate about supporting healthcare professionals and improving the patient experience? Join Medserv as a Medical Billing Specialist and help keep patient care running smoothly.

About Medserv: Medserv, an Irish company, has quickly established itself as the market leader in providing medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being trustworthy, Collaborating positively and Delivering results, we strive to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

The Opportunity: As a Medical Billing Specialist, you will play a vital role in managing outstanding medical claims on behalf of our clients, working closely with insurers and hospitals to secure payment of professional fees. The successful candidate will review accounts, investigate payment delays, and liaise directly with insurance companies, hospital personnel, clients, and their secretaries to resolve queries and progress claims. Building strong relationships with key contacts and providing excellent client service are key aspects of the role.

What You'll Be Doing:

• Review and manage client accounts to ensure outstanding fees and claims are paid as quickly as possible.
• Monitor monthly payment activity and identify accounts that require follow-up or further investigation.
• Contact clients, their secretaries, insurance companies, and hospital contacts to obtain updates, resolve issues, and progress unpaid claims.
• Follow up on outstanding balances by phone, email, and through the company’s internal systems.
• Identify and submit eligible claims directly to insurers, ensuring all information is accurate and complete.
• Investigate payment delays and take the appropriate steps to help resolve issues and secure payment.
• Provide clients with updates on the status of their accounts and answer any queries in a professional and timely manner.
• Prepare reports for clients when required, outlining outstanding fees, payment activity, and any actions being taken to resolve delays.
• Maintain accurate records of all communications, actions taken, and account updates on the company system.
• Work closely with colleagues to achieve team targets and contribute to the overall success of the department.
• Make full use of the company's systems and processes to manage accounts efficiently and effectively.

What We're Looking For: This role offers an excellent opportunity for someone looking to establish a career in healthcare administration. Experience in an administrative, coordination, customer service, or office-based role is essential, but previous medical billing experience is not. We'll provide the training and support you need to succeed.

Essential Requirements: You should be able to demonstrate:

• Experience working in an administrative, customer service, coordination, or office-based role.
• Strong analytical and problem-solving skills.
• Strong organisational skills, including managing tasks, priorities, deadlines, records, or appointments.
• Strong attention to detail, including accurate data entry, document handling, record keeping, or written communication.
• Strong written and verbal communication skills.
• Experience communicating professionally with customers, clients, patients, colleagues, managers, suppliers, or other stakeholders.
• Experience handling telephone calls, emails, inboxes, or customer enquiries.
• Strong customer service skills, with the ability to remain professional, helpful and calm when dealing with enquiries.
• Experience using Microsoft Office applications, particularly Outlook, Word and Excel.
• Ability to manage multiple tasks and priorities in a busy or fast-paced working environment.
• Ability to work independently and as part of a team.
• Ability to handle confidential or sensitive information appropriately.

Desirable Requirements: It would be advantageous for you to have:

• Previous experience in healthcare or insurance sector.
• Experience processing payments, invoices, billing enquiries, or financial administration.
• Experience supporting onboarding, training, mentoring, or buddying of colleagues.
• Understanding of private healthcare pathways, patient journeys, clinic administration, or consultant support processes.

What's in it for you? We believe our people are our greatest asset and are committed to creating a supportive, rewarding, and engaging workspaces where you love where you work. Our benefits include:

• Free breakfast, snacks, and drinks together with comfortable on-site facilities.
• Regular Team Socials, Sporting Events & Company Activities.
• Professional Development & Career Growth Opportunities.
• 21 Days Annual Leave and half a day for your Birthday.
• Dedicated Employee Assistance Programme (EAP).
• Pension Contribution of 5%.

And after Probation:

• Private Medical Insurance.
• Life Assurance.
• Gym Membership.
• Holiday Plus Scheme – Purchase Additional Annual Leave.
• Access to everyday discounts and Cycle to Work.
• Work abroad for two weeks as part of Workcation.
• Hybrid / Flexible Working.

Additional Information: This role is office-based- Hybrid may be an option post probation. This is a full-time role, Monday to Friday, 9:00 am- 5:00 pm. Role commences immediately.

Ready to Join Us? Whether you're an experienced billing specialist or looking to take the next step in your career, this is a fantastic opportunity to join a growing organisation where your contribution is recognised and your development is supported. If you're organised, motivated, enjoy helping people, and are looking for a role that offers variety, responsibility, and genuine career development opportunities, we'd love to hear from you.

Applicants must have the right to work in the UK. The closing date for applications is the 30th of August 2026.

Please read our Candidate-privacy notice before applying. This explains how we use your data, including AI-assisted shortlisting and your right to opt out. Final recruitment decisions are not made solely by AI.