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For Companies At a Glance
- Tasks: Deliver top-tier customer service and assist clients with onboarding and queries.
- Company: Join Medserv, a leading Irish company in medical billing and practice management.
- Benefits: Enjoy a competitive salary, performance bonuses, private medical, and gym membership.
- Other info: Flexible working options and a vibrant team culture await you!
- Why this job: Make a real impact by helping clients succeed with innovative solutions.
- Qualifications: Experience in customer service or client support; strong communication skills required.
The predicted salary is between 27000 - 27000 £ per year.
About Medserv
Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, collaborating positively and Delivering results, Medserv strives to ensure on‑going client satisfaction by combining our innovative technology solutions with highly skilled teams.
Role Overview
As a Remote Practice Management Client Relationship Specialist, you will play a crucial role in delivering top‑tier customer service to our clients. You will be responsible for assisting clients with queries and ensuring smooth and effective onboarding of new clients into our systems. This role requires a proactive, organized and approachable individual who thrives in a fast‑paced environment.
Key Responsibilities
- Client Query Assistance: Serve as the first point of contact for clients, addressing their questions and concerns via phone and email. Provide timely and accurate responses to queries related to products, services and account management. Maintain a positive, helpful and professional demeanor at all times to ensure an excellent client experience.
- Client Onboarding: Support the onboarding process for new clients by guiding them through necessary steps and ensuring that all documentation is completed correctly. Provide personalised walkthroughs of systems, processes and tools to ensure new clients are set up for success. Monitor the progress of new client setups, ensuring a smooth and seamless experience from start to finish.
- Collaboration and Communication: Collaborate with team members to ensure client queries and onboarding processes are handled efficiently. Communicate any potential issues or bottlenecks to relevant internal departments to ensure timely resolutions. Maintain accurate records of client interactions and updates in Salesforce.
- Administrative Support: Perform administrative tasks related to client management.
Qualifications & Skills
- Proven experience in customer service, client support or administrative roles (previous experience in onboarding is a plus).
- Strong communication skills, both written and verbal, with a focus on clarity and professionalism.
- Highly organised with excellent attention to detail and the ability to manage multiple tasks simultaneously.
- Proficiency with calendar management tools and client relationship management (CRM) software.
- Ability to work independently and as part of a team in a fast‑paced environment.
- A proactive, problem‑solving attitude with a customer‑first approach.
Package
- Salary: circa £27,000
- Performance bonus (team based)
- Private Medical
- Pension contribution
- Maternity and Paternity leave (T&Cs apply)
- Life Assurance
- Workcation options
- Gym membership
- Dedicated EAP provided by Health Assured
- Holiday Plus Scheme to purchase additional leave
- Regular sports and social events
- Healthy food with comfortable on‑site recreational facilities
- Access to tax incentive schemes, commuter schemes and bike to work
- 35‑hour working week compensated at a 40‑hour week
- This role is office‑based—Hybrid may be an option post probation
- All offers of employment are subject to a valid work permit
- Role commences immediately
Client Relationship Specialist in Haywards Heath employer: Medserv
Contact Detail:
Medserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Specialist in Haywards Heath
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Relationship Specialist role at Medserv. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Medserv and understand their values—Always innovating, Being Trustworthy, collaborating positively, and Delivering results. Tailor your answers to show how you embody these values and how you can contribute to their mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for client relationship roles and get comfortable discussing your experience in customer service and onboarding processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Medserv team. Good luck!
We think you need these skills to ace Client Relationship Specialist in Haywards Heath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Relationship Specialist role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it’s essential to demonstrate your strong communication skills. Use clear and professional language in your application, and don’t forget to proofread for any typos or errors!
Be Proactive in Your Approach: We love candidates who take initiative! In your application, mention specific examples of how you've gone above and beyond in previous roles, especially in client support or onboarding. This will help us see your proactive attitude in action.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we receive all your details correctly and can review your application promptly. We can’t wait to hear from you!
How to prepare for a job interview at Medserv
✨Know the Company Inside Out
Before your interview, take some time to research Medserv thoroughly. Understand their values, services, and client base. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Client Scenarios
As a Client Relationship Specialist, you'll be dealing with various client queries. Think of potential scenarios you might face and how you would handle them. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Organisational Skills
Since the role requires excellent organisational skills, be ready to discuss how you manage multiple tasks. Share specific examples from your past experiences where you successfully juggled different responsibilities while maintaining attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the onboarding process for new clients or how the team collaborates on client issues. This shows that you're proactive and genuinely interested in how you can contribute to the team.